Department for Work and Pensions

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Advisers and intermediaries


Advisers and intermediaries

The latest information about services and benefits for advisers and intermediaries – from the Department for Work and Pensions.

Keep in touch with DWP

The Department manages its relations with customer representatives in a number of ways. We help you keep in touch with developments in the Department through our:

Forums and groups

We run a series of forums where we meet customer representatives, advisers, intermediaries and other professionals.

The DWP Equality Schemes Customer Reference Group helps the DWP to involve customers and acts as a consultative group in the development the Department’s equality schemes.

The Jobcentre Plus Customer Representative Group Forum enables Jobcentre Plus to consult with and receive feedback from key customer groups on benefit delivery and customer service issues.

The Pension, Disability and Carers Service Advisory Forum enables PDCS to consult with and seek feedback from its customer groups.

Magazines and newsletters

"Touchbase" is the Department for Work and Pensions monthly e-zine for advisers, intermediaries and other professionals. It replaces the quarterly Touchbase magazine from October 2010.

"in touch" is the Jobcentre Plus monthly electronic newsletter to keep stakeholders up to date with the latest news and issues which affect our shared customers.

Pension, Disability and Carers Service (PDCS) Advisory Forum newsletters update forum members and seek feedback on PDCS developments and activities