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Monday, 27 September 2010

How to contact Jobcentre Plus

Jobcentre Plus provides a wide range of information and services, like benefits, loans and grants and help with finding a job. Find out how to contact Jobcentre Plus and other ways of finding the information or online service you are looking for.

Jobcentre Plus benefits

If you need to make a claim for benefit call 0800 055 6688. If you find it hard to speak or hear clearly a textphone is available on 0800 023 4888. Lines are open from 8.00 am to 8.00 pm, Monday to Friday.

Claim online

You can also claim the following benefits online:

Changes in your circumstances

You must tell Jobcentre Plus as soon as possible about any changes in your circumstances, as it may affect your benefit.

Use the following links if you have a question about your benefit claim, or want to know more about benefits and financial support.

Loans and grants

Crisis Loans

If you need help due to an emergency or disaster, you may be able to get a Crisis Loan.

Community Care Grant

If you need help because you are homeless, leaving prison, caring for someone or facing family breakdown, you may be able to get a Community Care Grant.

Budgeting Loans

If you need help to pay for things like furniture, clothes and travel, you may be able to get a Budgeting Loan.

Cold Weather Payment

If you need help due to cold weather, you may be eligible for a Cold Weather Payment.

Looking for a job

You can search for a job online using the Jobs and Skills search.

You can also search for a job by telephone. To use the Jobcentre Plus phone service call 0845 6060 234. If you find it hard to speak or hear clearly a textphone is available on 0845 6055 255.

Lines are open between 8.00 am and 6.00 pm from Monday to Friday, and between 9.00 am and 1.00 pm on Saturdays.

Use the following link for information on finding work. You can also contact your Jobcentre Plus office for advice.

National Insurance numbers

If you need a National Insurance number to claim benefits this will be done as part of the claim process when you or your partner claim benefit.

If you have lost or had your National Insurance card stolen, call the National Insurance Registrations Helpline on 0845 915 7006.

Lines are open from 8.00 am to 5.00 pm, Monday to Friday.

Jobcentre Plus offices

If you need to rearrange or cancel an interview with one of your advisers, telephone Jobcentre Plus on 0845 604 3719. If you find it hard to speak or hear clearly, a textphone is available on 0845 608 8551.

You can also contact Jobcentre Plus to find out more about a Jobcentre Plus programme or service.

Other reasons to contact Jobcentre Plus

You can contact Jobcentre Plus if you have a question not listed here.

Please read 'Tell Jobcentre Plus what you think' if you have a complaint, comment or suggestion to make to Jobcentre Plus.

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