HM Revenue & Customs (HMRC) is much more than ‘the tax man’. HMRC is over 71,000 people serving around 33 million customers. HMRC is the UK’s biggest business, with annual revenue of £436 billion. As well as collecting tax, HMRC administer benefit payments, help to protect national interests and carry out the fascinating, wide ranging work that helps to keep Britain in the black. HMRC pay out tax credits and check travellers aren’t bringing anything into the country that they shouldn’t. HMRC deal with all kinds of people, from businesses to individuals, and thousands of them every day. In fact, almost everyone comes into contact with HMRC at some point, which makes customer service central to everything HMRC do.
Most HMRC people are here to help customers, whether that’s by filling in tax returns or Child Benefit forms. But there are also many specialised roles including lawyers and accountants and designers. Overall, HMRC is:
