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Specialist HR Professional Skills - level 1

1. Knowing the Business - understands the organisation and how HR can best contribute to its success

You should understand and be able to explain...

  • The organisation's key delivery priorities, key stakeholders and structure
  • Managers' key concerns in delivering those priorities
  • How my work contributes to achieving the organisation's delivery priorities and addressing managers' concerns
  • How effective people management can contribute to delivery
  • How effective HR policy, services and support can contribute to effective people management
  • The relevant people information for my area and how it can enable decision making

And provide the following kind of evidence...

  • Regular discussions with managers to understand their priorities and concerns
  • Examples of how you personally have helped managers to achieve their delivery goals
  • Examples of providing managers with people information which enabled better decision making.

Last updated - 2nd April 2009

2. Demonstrating HR Expertise - understands and delivers suitable HR practices for the organisation which lead to organisational success

You should understand and be able to explain...

  • The broad range of HR activities, basic employment law, organisational HR policies
  • What kind of practices or approaches make HR services professional, responsive, accessible, and value for money
  • Potential measures/information I can use to inform HR decisions e.g. performance information, skills analyses
  • Techniques to engage, enable and challenge managers
  • How to keep my professional knowledge up to date
  • Current HR topics (internal and external)
  • The professional standards which underpin good HR

And provide the following kind of evidence...

  • Positive feedback on personal contribution on HR services from stakeholders
  • Examples of improvements made to HR services in own area in reaction to information
  • Engagement with managers to ensure successful delivery of people management and HR policies or services
  • Examples of continuous professional development
  • Manager feedback on professionalism

3. Acts as a Change Agent - makes organisational change happen

You should understand and be able to explain...

  • Techniques to communicate effectively
  • Techniques to facilitate change well
  • Profect and risk management techniques
  • Project and risk management techniques

And provide the following kind of evidence...

  • Examples of effective communication of change through a variety of channels e.g. face-to-face; electronic, written
  • Positive feedback from stakeholders on how change was managed
  • Manager feedback on personal attitude to change
  • Delivery of desired outcome on time and to budget

4. Building Personal Credibility- personally demonstrates the organisation's values, b uilds trust with partners in the organisation, and proactively contributes to organisational success.

You should understand and be able to explain...

  • Active listening techniques
  • How to adapt my interpersonal and communication style to meet the audience's need
  • The organisation's values and its desired behaviours
  • How my performance has added value to the organisation

And provide the following kind of evidence...

  • Positive feedback from stakeholders, managers, peers and staff on performance
  • Consistent delivery of outputs against time, quality and resource targets