Corporate policies and standards

The Vehicle and Operator Services Agency (VOSA) follows a number of policies to ensure it meets our customers needs, and adheres to government initiatives. Those we are currently delivering against and working towards are listed below:

Corporate service standards
Details on the Service First initiative, detailing VOSA's responsibilities, standards of operational performance and general behaviour towards customers.

VOSA standards of service
Comprehensive list of all of the service standards VOSA's testing and enforcement schemes adhere to.

Freedom Of Information
Details on VOSA's involvement in the FOI Act, and how you can contact them for information.

Publication scheme
Details on VOSA's involvement in the Department for Transport's Publication scheme.

Practice Directions
Index of all the practice directions used by the Traffic Commissioners

Health and Safety policy
Information on VOSA's Health and Safety policy.

Diversity
Information on the VOSA Diversity projects.

Investors in People
Details on VOSA's work towards IiP accreditation, which encourages companies to invest in their workforce.

Crystal Mark
Information on the Plain English campaign, and VOSA's work to deliver its objectives.

Welsh Language scheme
Information on the 2005 report published, which promises to expand and improve the quality and quantity of information produced for welsh speakers

Procurement Regulations and Policy
Information on VOSA's Procurement contracts, policy and regulations.

Glossary Links to another website.
Comprehensive glossary of all terms used within the Department of Transport and its sister agencies. [This information is held on an external site.]