Annual Reports and Resource Accounts
The Ombudsman’s Annual Report and Resource Accounts are laid before Parliament each year.
They give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Annual Report 2009-10: Making an impact
Published: 15 July 2010
Download full report (1.13mb)
Resource Accounts 2009-10 (614kb)