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They give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Annual Report 2009-10: Making an impact
Published: 15 July 2010
Download full report 
(1.13mb)
Resource Accounts 2009-10 (614kb)
Parliamentary and Health Service Ombudsman 0345 015 4033 (Calls to this number cost the same as a call to a UK landline) 8:30am - 5:30pm Monday - Friday
Text 'call back' with your name and your mobile number to 07624 813 005(charged at your standard text rate) and we will call you back within one working day during our office hours.
The Ombudsman’s Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service and how to respond when things go wrong.
Here you can find out how to make a complaint to the Parliamentary and Health Service Ombudsman.