Confidential Support Line
The Confidential Support Line (CSL) is a free, contracted out service operated by the Soldiers', Sailors' and Airmen's Families Association (SSAFA) on the Army's behalf for soldiers and their families.
The CSL offers totally confidential, non judgemental, guidance on all personal/welfare issues including sexual harassment, discrimination, bullying, racism, drugs, depression, alcohol, debt, relationship counselling and suicide to the Army community from anywhere in the world. Any vulnerable soldier or family member phoning, writing or emailing the trained civilian support staff of the CSL receives guidance as to what their options are, the soldier/family member must then make their own decision as to how to progress the issues raised.
The line operates 7 days a week from 1030hrs to 2230hrs (UK time).
The CSL may be contacted on:
From UK and Bosnia/Kosovo: 0800 731 4880
From Germany: 0800 1827 395
From Cyprus: 800 91065
Most other op theatres: Use the Paradigm 'Homelink' service; enter '*201' at the pin prompt - call time is unlimited
Rest of the World: Phone ##44  1980 630854 and the support staff will phone you back
Service personnel who are absent without leave (AWOL) can now speak in complete confidence to the SSAFA AWOL Support Line Worker.
The line is manned 9.00 - 10.00am Monday to Friday with an answering machine for call back outside these times. Tel: 01380 738137