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Research and Statistics

Working Age and Employment Reports 1998-2004

Three ways to retreive reports from this series

2. Or browse by publication year:

3. Or read the entire list below. Tip press ctrl&f on your keyboard to get your computer to find words on this page

These publications are:

Reports and summaries are available in PDF and can be provided in braille and large print. Where reports or summaries are not posted on the following web pages, they can be obtained from the address below. All our publications are free of charge.

Copies of WAE reports and summaries from 1998 - 2004 are available from:
Knowledge Management Team (DSPD)
Department for Work and Pensions
Level 2, Kings Court
80 Hanover Way
Sheffield S3 7UF
E-mail: research-management@dwp.gsi.gov.uk
Fax: 0114 209 8190.

Working age research and analysis publications: 2004

No. Report Brief summary Date Summaries Full report
214

A Stepping-Stone to Employment? An Evaluation of the Permitted Work Rules – Wave 2

  12/04 4 page summary – 214 (131KB) PDF Full report – 214 (969KB) PDF
213

New Deal for Disabled People:

Survey of Registrants –

Report of Cohort 1 Waves 1 and 2

  01/05 4 page summary – 213 (150KB) PDF Full report – 213 (1.56MB) PDF
212 Incapacity Benefit Reforms - the Personal Adviser Role & Practices This research report presents the findings from a qualitative research study conducted by teams from the National Centre for Social Research (Natcen), the Policy Studies Institute (PSI) and the Social Policy Research Unit at York University (SPRU). This focused study examined the role of the IBPA through two focus groups and 14 in depth interviews with Incapacity Benefit Personal Advisers (IBPAs) from the first three IB Reforms pilot areas. 30/11   Full report – 212 (1.38MB) PDF
211 Mentoring and Post-Employment Support This report presents the findings from an evaluation of sixteen mentoring and post-employment support pilots introduced under the New Deal Next Phase (NDNP). The Mentoring Pilots were developed in order to meet customer’s needs which were not being met by mainstream mentoring, and to provide alternative methods of resolving barriers to employment. 12/04 4 page summary – 211 (155KB) PDF Full report – 211 (561KB) PDF
210 Evaluation of Jobcentre Plus Key Management Indicators This report presents findings from an Evaluation of Key Management Indicators (KMIs), which are intended to improve levels of performance and assist the delivery of services within Jobcentre Plus. The report explores how KMIs are applied across Jobcentre Plus, based on interviews with over 250 members of staff at all levels of the organisation. 12/04 4 page summary – 210 (160KB) PDF Full report – 210 (1.69MB) PDF
209 Evaluation of the Extension to NDLP Eligibility New Deal for Lone Parents is a voluntary programme aimed at helping lone parents into work, improving their job-readiness, and supporting them in employment. The aims of this evaluation were to ascertain how newly eligible participants differ from those participants claiming income support, whether there are any issues specific to the new groups and how well NDLP works for these newly eligible participants. 10/04 3 page summary – 209 (107KB) PDF Full report – 209 (479KB) PDF
208   This report presents the results of an extensive 12-month study conducted in 2003-2004 across four regions and eleven districts. It examines the extent, nature, effectiveness and impact of Jobcentre Plus involvement in strategic partnership working at the local and regional level and sets out some recommendations for providing appropriate support and guidance on partnership working for Jobcentre Plus staff. 12/04 4 page summary – 208 (129KB) PDF Full report – 208 (1.19MB) PDF
207 Evaluation of Jobcentre Plus Key Management Indicators This report presents findings from an Evaluation of Key Management Indicators (KMIs), which are intended to improve levels of performance and assist the delivery of services within Jobcentre Plus. The report explores how KMIs are applied across Jobcentre Plus, based on interviews with over 250 members of staff at all levels of the organisation. 12/04 4 page summary – 207 (XXXKB) PDF Full report – 207 (XXXKB) PDF
206 Destination of Leavers from NDYP and ND25 Plus 3rd Draft Report This research report details the findings from a survey of people who left the New Deal for Young People and the New Deal 25 plus, whose destination was unknown. The survey was conducted by BMRB International on behalf of the Department for Work and Pensions. 12/04 3 page summary – 206 (143KB) PDF Full report – 206 (1.44MB) PDF
205 Review of the matching element of the employer outcome target   12/04 5 page summary – 205 (152KB) PDF Full report – 205 (997KB) PDF
204

Evaluation of the Jobcentre Plus

Team Bonus Scheme

Following the introduction of the Jobcentre Plus Team Bonus Scheme in the 17 original rolled out Districts, MORI were commissioned to undertake a two stage qualitative research study. The study compared initial views of the Scheme with those gauged after payment, assessed impacts on staff and resources, and identified lessons of good practice that can be built upon for any implementation of subsequent bonus schemes. 12/04 4 page summary – 204 (147KB) PDF Full report – 204 (592KB) PDF
203 Review of Additional Points, 2003-2004 This report presents the results of a review of the Additional Points (AP) element of the Jobcentre Plus Job Entry Target system. The aim was to assess the extent to which the AP system was working to encourage Jobcentre Plus to concentrate on achieving job entries within disadvantaged areas and areas with relatively high proportions of ethnic minority residents. 12/04 4 page summary – 203 (142KB) PDF Full report – 203 (959KB) PDF
202 Incapacity Benefit Reforms - early findings from qualitative research   09/12 5 page summary – 202 (289KB) PDF Full report – 202 (636KB) PDF
201 Emerging findings for the Refugee Employment Strategy This report draws together recent research undertaken as part of the service delivered to Jobcentre Plus customers, particularly refugees with needs in English for Speakers of Other Languages. The work is in support of the DWPs refugee and employment strategy. The findings of four interrelated studies carried out in 2003 on preliminary initiatives developed to test how best to deliver language and employment support to refugees have been brought together in this report and analysed in ways to inform the final development of the strategy. 09/04   Full report – 201 (477KB) PDF
200 A review of ‘What we know’ about partners of benefit recipients This review of evidence is based on analysis of survey data relating to characteristics of couples, administrative data on receipt of benefits, and on published evaluations of Jobcentre Plus (formerly Employment Service) programmes and policies. The report explores the characteristics of all couples and of all workless couples. It goes on to consider the characteristics of benefit recipients and their partners, and focuses on attitudes and barriers to work of non-working, non-claiming partners of benefit recipients, as this is the group for whom the Government is developing new welfare to work policies. 09/04   Full report – 200 (1.94MB) PDF
199 New Deal for Disabled People (NDDP): first synthesis report NDDP aims to help people on incapacity benefits move into sustained employment. This report synthesizes the findings from early research with NDDP participants, employers and those charged with delivering the programme. It provides an emerging picture of the first 18 months of the nationally extended NDDP. 09/04   Full report – 199 (10MB) PDF
198 Tests of Nonexperimental Methods for Evaluating the Impact of the New Deal for Disabled People (NDDP) This report tests alternative non-experimental evaluation methods that might be used to evaluate the impact of the New Deal for Disabled People against an experimental benchmark, using data from an earlier U.S. evaluation of employment services for people with disabilities in which random assignment was implemented. 09/04 3 page summary – 198 (101KB) PDF Full report – 198 (958KB) PDF
197 Report of the Survey of Job Brokers This report presents finding from a postal survey of Job Brokers conducted during Summer 2002. Job Brokers deliver the New Deal for Disabled People, and seek to help people on incapacity benefits move into sustained employment. The report provides a descriptive analysis of Job Brokers and the services they provide. 09/04 3 page summary – 197 (101KB) PDF Full report – 197 (1.48MB) PDF
196 Evaluation of the Childcare Partnership Manager role Childcare Partnership Managers (CPMs) were introduced in April 2003 to identify and help Jobcentre Plus customers to overcome childcare issues, to improve access to and coordination of childcare information for providers and employers and to keep Jobcentre Plus advisers up to date on childcare issues and initiatives. This report outlines the findings of an evaluation of the first year of the CPM role. 08/04 4 page summary – 196 (135KB) PDF Full report – 196 (1.5MB) PDF
195 A study of providers new to Workstep Following a procurement exercise to attract a more diverse range of WORKSTEP providers, the DWP commissioned the Disability Services Research Partnership to carry out research into the contribution and experiences of the newly contracted providers. The report describes the background of the new providers and their motivations for tendering to provide WORKSTEP. Their experiences and views are juxtaposed with those of Disability Employment Advisers. Participants’ recommendations for development of WORKSTEP are discussed. 08/04 4 page summary – 195 (112KB) PDF Full report – 195 (1.24MB) PDF
194 Understanding Performance Variation This report presents the results of work lead by GHK, together with Cambridge Econometrics and Bannock Consulting, to better understand variation between job entry rates in districts. This consists of two pieces of work (i) A statistical analysis to understand the main drivers behind performance variation and (ii) A resource allocation based on a needs-based formula to reduce variation in equality of outcomes. 06/04 4 page summary – 194 (128KB) PDF Full report – 194 (3.25MB) PDF
193 Drug and alcohol use as barriers to employment: final report In June 2002 the DWP commissioned the Centre for Research in Social Policy to undertake a study of the support needs of substance users, including drug, alcohol and drug and alcohol users, in Britain. This report combines the three distinct research activities in this study. Firstly, research into estimating the number, and describing the demographic and socio economic characteristics of substance users who are claiming social security benefits and living in private households. The study also includes interviews with ten treatment organisations and thirty drug or alcohol users into substance users employment support needs. Finally the review of the international literature dealing with substance users’ barriers to work, alongside a review of existing initiatives to assist substance users into work, is published as a separate document that should be read in conjunction with this report. 09/04 4 page summary – 193 (138KB) PDF Full report – 193 (2MB) PDF
193A Drug and alcohol use as barriers to employment: a review of the literature In June 2002 the DWP commissioned the Centre for Research in Social Policy to undertake a study of the support needs of substance users, including drug, alcohol and drug and alcohol users, in Britain. This report is the result of the international literature and programme review section of the research and is published as an individual report to be read in conjunction with report W193. 09/04   Full report – 193A (616KB) PDF
192 Targeting services in the individual customer strategy: the role of profiling a review of research evidence Jobcentre plus have commissioned Warwick Institute for Employment Research to review available evidence relating to the profiling of employment services for job seekers. This report presents the findings of this review and a discussion of the potential for profiling within Jobcentre Plus strategy. 04/04 4 page summary – 192 (141KB) PDF Full report – 192 (714KB) PDF
191 Jobcentre Plus customer satisfaction 2003: findings from qualitative research This report details the findings from an in-depth qualitative research project examining reasons behind customers, satisfaction of Jobcentre Plus service. This research builds on the findings of the Jobcentre Plus National Customer Satisfaction Survey 2003. 04/04 4 page summary – 191 (120KB) PDF Full report – 191 (1.13MB) PDF
190 Volunteering and Availability for Work: an evaluation of the change to Jobseeker's Allowance Regulations An evaluation of the change in the 48 hour rule for people on Jobseeker’s Allowance who do voluntary work determines whether it has had the desired effect of increasing volunteering by unemployed people and encouraging voluntary organisations to make better use of them. The research presents the views and experiences of 100 Jobcentre Plus staff and voluntary organisations and adds further evidence on the links between volunteering and employability. 03/04 4 page summary – 190 (136KB) PDF Full report – 190 (1.01MB) PDF
189 Evaluation of Work Based Learning for Adults: technical report The DWP commissioned the National Centre for Social Research and the Policy Studies Institute to conduct an evaluation of Work Based Learning for Adults. This is a voluntary training programme aimed principally at those, aged 25 and over, who have been unemployed for at least six months and who are currently in receipt of Job Seekers Allowance or another qualifying benefit. This report examines the sampling methodology, the questionnaire development and fieldwork, and presents details of the weighting applied to the resulting dataset. 03/04   Full report – 189 (966KB) PDF
188 Lone Parents and Work Based Learning for Adults This study examined the largest group of non-JSA WBLA participants: lone parents in receipt of Income Support. The report discusses their characteristics, experiences of and views on WBLA, any subsequent changes in their skills and qualifications, and the extent to which they have been in paid work since starting on the programme. 03/04 1 page summary – 188 (86KB) PDF Full report – 188 (2MB) PDF
187 Work-based Learning for Adults: an evaluation of labour market effects This report presents the results of an evaluation of Work-Based Learning for Adults (WBLA) based on a survey of those participating during the period January to April 2002. There are two elements: first, a descriptive analysis of participants and their experience during and after WBLA; second, an assessment of the impact of WBLA on labour market outcomes and employability. 03/04 4 page summary (116KB) PDF Full report (2.5MB) PDF
186

Evaluation of StepUP:

Interim Report

This report presents early findings from the evaluation of StepUP, a pilot programme currently being run by the Department for Work and Pensions. The findings are based on data from the first of three phases of interviews in the evaluation. 03/04 4 page summary – 186 (136KB) PDF Full report – 186 (1.87MB) PDF
185 Evaluation of the Adviser Discretion Fund (ADF) The report explores the delivery of ADF since its initial introduction and following the issuing of revised guidance in April 2003, which widened ADF eligibility to new customer groups. It reflects on how personal advisers use flexibility to respond to customers’ circumstances, whether it assists remove barriers to work and whether the revised guidance placed any limits on the flexibility and discretion in the use of ADF. 03/04 4 page summary – 185 (117KB) PDF Full report – 185 (800KB) PDF
184 Integrated Findings from the Evaluation of the First 18 Months of Lone Parent Work Focused Interviews This report presents the integrated findings from the evaluation of the first 18 months of mandatory lone parent work focused interviews (WFIs) and review meetings, and explores some possible implications of the findings for future policy development. It brings together evidence from internal Department for Work and Pensions (DWP) statistical analysis with evidence from published reports on the quantitative survey of customers, qualitative customer interviews, case studies of delivery and impact analysis of administrative data. 03/04 4 page summary – 184 (142KB) PDF Full report – 184 (1.22MB) PDF
183 Joint Claims for JSA: Age Range Extension - Qualitative Evaluation Report Qualitative research was undertaken as part of the evaluation of the age range extension of Joint Claims for JSA. The project examined the effects of Joint Claims on the labour market participation of those in the extension age range. It also explored factors which affect the operation and delivery of the policy. 03/04 4 page summary – 183 (118KB) PDF Full report – 183 (731KB) PDF
182

Evaluation of Lone Parent Work Focused Interviews:

Final findings from administrative data analysis

This final report gives final findings from a formal evaluation of the net impact of lone parent Work Focused Interviews (LPWFI), also formerly termed Personal Adviser Meetings, on outcomes for eligible lone parents, using linked administrative data. This report fully updates and revises early findings held in the interim report, and so supersedes it. 06/02 1 page summary – 182 (98KB) PDF Full report – 182 (3.62KB) PDF

Working age research and analysis publications: 2003

No. Report Brief summary Date Summaries Full report
181 Lone parents and employment: International comparisons of what works This report examines the nature and impact of policy across a number of countries that are also exploring ways to increase the employment rates of lone parents. Such a cross-national comparison provides an opportunity to exchange information about the design and implementation of employment-related policies for lone parents. 23/12 No summary Full report – 181 (1.79MB) PDF
180 New Deal for disabled people national extension: first wave of the first cohort of the survey of registrants This report presents finding from the first ever survey of people registering for the New Deal for Disabled People as extended nationally in July 2001. NDDP aims to help people on incapacity benefits move into sustained employment, and the report examines participants’ characteristics, their experiences of, and views on, the programme. 23/12 4 page summary – 180 (139KB) PDF Full report – 180 (5.29MB) PDF
179 Evaluation of Lone Parent and Partners Outreach Service The Lone Parents and Partners Outreach Service began in April 02, runs for two years and funds external provider organisations to engage eligible lone parents and partners of benefit recipients and refer them to Jobcentre Plus for case-loading onto the New Deal for Lone Parents (NDLP) and New Deal for Partners (NDP) programmes. 12/03 4 page summary – 179 (109KB) PDF Full report – 179 (725KB) PDF
178 Lone Parents Personal Adviser meetings: Qualitative evaluation and case studies on delivery of six months review meetings In 2002 mandatory work-focused review meetings were introduced for lone parents who had made a new or repeat claim for Income Support after April of that year, and who were still in receipt of benefit six months later. The six monthly reviews were intended to maintain Personal Adviser contact with customers, to keep them informed and up to date with details of available help and support, and to encourage voluntary entry to the New Deal for Lone Parents (NDLP) programme. Insite Research and Consulting were commisoned to carry out the research. 11/03 4 page summary – 178 (111KB) PDF Full report – 178 (830KB) PDF
177 Creating local opportunity: self-employment and labour market outcomes from DHP business start-up programmes in Barnsley, Doncaster and Sheffield There has been a substantial increase in the number of programmes whose primary aim is to facilitate the unemployed, and others, to successfully make the transition into self-employment. In the UK, many thousands of people enter such programmes each year. At a time when this option is increasingly available in the UK, it appears apposite to provide decision-makers with real evidence concerning the impact of such programmes on the recipients of this type of support. This report presents such information by analysing client tracking data for a decade from 1990 in three local labour markets. 11/03 4 page summary – 177 (122KB) PDF Full report – 177 (2.13MB) PDF
176 Evaluation of Employment Zones: report on a cohort survey of long-term unemployed people in the zones and a matched set of comparison areas The study is based a cohort of people eligible for referral to an Employment Zone. Their programme experiences and work outcomes were compared with a sample selected in other areas. 11/03 4 page summary – 176 (124KB) Full report – 176 (5.09MB)
175 The wider labour market impact of Employment Zones This report sets out findings from a research project undertaken as part of the evaluation of the Employment Zones (EZs). The project examines the wider labour market impacts of the EZ programme. It sought to establish the extent of any positive impact on the EZ client group and whether such positive effects were offset by adverse effects on other jobseekers that were not the target of the programme. 11/03 4 page summary – 175 (116KB) PDF Full report – 175 (3.36MB) PDF
174 A review of 'what works' for clients aged over 50 The research report presents findings from a DWP internal review of evidence relating to ‘what works’ for clients aged over 50. The review covers the following main programmes: New Deal 50 plus, New Deal 25 plus, Employment Zones and Work Based Learning for Adults. 11/03 4 page summary – 174 (150KB) PDF Full report – 174 (1.165MB) PDF
173 Intermediate labour markets in Britain and an international review of transitional employment programmes

Much debate surrounds the potential role of Intermediate Labour Markets (ILMs) in assisting the long-term unemployed into unsubsidised jobs. ILM activity has grown significantly and ILMs play a significant role in the delivery of the New Deals.

For this report, we defined ILMs as a diverse range of initiatives that typically provide temporary waged employment in a genuine work environment with continuous support to assist the transition to work.

11/03 5 page summary – 173 (177KB) PDF Full report – 173 (2.76MB) PDF
172 National evaluation of Lone Parent Personal Adviser meetings: findings from a longitudinal survey of clients This report presents findings from the second phase of the quantitative survey, following the progress of lone parents over a one-year period following their initial mandatory Personal Adviser meeting. This includes their attendance at subsequent meetings, both voluntary and mandatory annual review meetings, and their attitudes to these meetings. It also examines the extent to which lone parents have moved off Income Support and into work. 11/03 4 page summary – 172 (124KB) PDF Full report – 172 (1.82MB) PDF
171 Synthesising the Evidence on Flexible Delivery This report aims to synthesise evidence from pilots that have introduced more flexible approaches to delivering programmes and services for the long term unemployed. It examines these ‘flexibilities’ and how they are used in practice; the impacts associated with their implementation; and the conditions in which flexible delivery are most effective. 02/04 4 page summary – 171 (170KB) PDF Full report – 171 (797KB) PDF
170 New Deal for Disabled People Evaluation Eligible Population Survey Wave One Interim Report Part of the evaluation of New Deal for Disabled People, this preliminary report is based on the first of three waves of the Survey of the Eligible Population, carried out by the National Centre for Social Research. The survey aims to establish the characteristics of those eligible and invited to take part in NDDP; their work aspirations; and their awareness of, attitudes to and involvement with NDDP. 11/03 4 page summary – 170 (118KB) Full report – 170 (1.66KB)
169 New Deal for disabled people national extension: findings from the first wave of qualitative research with clients, job brokers and Jobcentre Plus staff. This report presents the findings of a first wave of qualitative research carried out as part of the evaluation of New Deal for Disabled People National Extension, and explores the organisation, operation and impacts of the Job Broker services. A substantial programme of qualitative research was carried out among key stakeholders: service users, managers and adviser staff within the services, Disability Employment Advisers and other Jobcentre Plus staff.   4 page summary – 169 (138KB) PDF Full report – 169 (1.39MB) PDF
168 Jobcentre Plus National Customer Satisfaction Survey 2003 This is the first national customer satisfaction survey that has collected views from customers since the creation of the Jobcentre Plus agency. Over 80% of customers reported being satisfied with the levels of service they received from Jobcentre Plus. 11/03 4 page summary – 168 (116KB) PDF Full report – 168 (2.35MB) PDF
167 Longitudinal study of basic skills client outcomes The report presents findings on some of the longer-term job and other outcomes for Jobcentre Plus clients who participated in basic skills provision. 11/03 4 page summary – 167 (119KB) PDF Full report – 167 (1.21KB) PDF
165 Adviser Discretion Fund Evaluation: New Deal for Lone Parents The report explores the delivery of ADF to lone parents from the adviser and customer perspectives and compares lone parents’ experiences to other New Deal customer groups 17/03 4 page summary – 165 (116KB) PDF Full report – 165 (324KB) PDF
164 New Deal for Young People: introducing a more 'tailored' approach Tailored Pathways was a pilot introduce across 17 Jobcentre Plus areas early in 2002 to test the impact of a more flexible approach to the Options stage of New Deal for Young People (NDYP). It enables New Deal Personal Advisers to put together modular support for their customers which could include periods of training, work experience and subsidised employment. 02/04 4 page summary – 164 (100KB) PDF Full report – 164 (1.01MB) PDF
163 New Deal for Lone Parents:
Second Synthesis Report of the National Evaluation
This reports provides a final synthesis and expert review of the evaluation evidence on New Deal for Lone Parents, including information and new analysis from a wide range of sources. 06/03 4 page summary – 163 (157KB) PDF Full report – 163 (2.29MB) PDF
162 Pathways to Work from Incapacity Benefits: A pre-pilot exploration of staff and customer attitudes To inform the forthcoming Incapacity Benefits (IB) Reform pilots, the Department for Work and Pensions commissioned qualitative research with IB customers and with Jobcentre Plus staff who work with IB customers. 06/03 4 page summary – 162 (134KB) PDF Full report – 162 (1.33MB) PDF
161 New Deal for people aged 25 and over: a synthesis report This report brings together into a single document the findings from research into the New Deal for people aged 25 and over (ND25 plus) that has taken place between 1998 and 2002. It covers research into the three distinct phases of ND25 plus provision together with evidence from the local pilot projects. 11/03 5 page summary – 161 (83KB) PDF Full report – 161 (1.16MB) PDF
160 Results-based Funded Supported Employment: avoiding disincentives to serving people with greatest need

Supported Employment is a long – established and important element of Government programmes for disabled people, aiming to provide support in jobs for disabled people who face more complex barriers to finding and keeping working.

06/03 4 page summary – 160 (118KB) PDF Full report – 160 (562KB) PDF
159 Evaluation of Lone Parent Adviser meetings: interim findings from administrative data analysis In April 2001, Personal Adviser Meetings (PA Meetings), also known as work-focused meetings, were introduced nationally for lone parents claiming Income Support. This is a report of interim findings, using relevant administrative data that covers the period from May 1999 to May 2002, which will subsequently be updated. The method of difference in differences is used to identify the net impact of the PA Meetings system on outcomes for eligible lone parents. The evaluation covers two outcomes indirectly related to employment, exiting IS claim and entry to NDLP. 06/03 4 page summary – 159 (125KB) PDF Full report – 159 (2.77MB) PDF
158 Evaluation of MES: final summary report The Modernising the Employment Service (MES) programme is a package of measures, mostly introduced in 2001 – 02, to lay the foundations for the labour market services of jobcentre plus. 06/03 4 page summary – 158 (92KB) PDF Full report – 158 (756KB) PDF
157 Statistical/Econometric Analysis of the Impact of MES on Jobcentre Plus Performance and the Labour Market Assesses the impact of Modernising Employment Service (MES) programme on the effective working of the labour market, and on Jobcentre Plus performance within it . 05/03 Summary not yet available online Full report – 157 (4MB) PDF
156 New Deal for Lone Parents: an evaluation of the Innovation Fund 2001 - 2002 The New Deal for Lone Parents (NDLP) Innovation Fund (2001-2002) was set up to explore innovative ways of supporting specific groups of lone parents into work (those facing recognised local barriers, ethnic minority lone parents, those with disabilities and those having long term (5 years plus) Income Support claims). 06/03 4 page summary – 156 (133KB) PDF Full report – 156 (2.54MB) PDF
155

MES Evaluation

Report of phase three quantitative employer survey and CSC case studies

This report provides the findings from Phase Three of the qualitative surveys of employers and case studies of the Customer Service Centres (CSCs). 06/03 5 page summary – 155 (89KB) PDF Full report – 155 (673KB) PDF
154 Quantitative Employer Survey 2001-2002 This report results from national telephone surveys of employers, undertaken in 2001 and 2002 as a key part of the evaluation of the modernisation programme known as ‘Modernising the Employment Service’or MES. 06/03 4 page summary – 154 (119KB) PDF Full report – 154 (2.85MB) PDF
153 Jobcentre Plus Performance Targets: A Review of the Evidence, 200-2002 This report brings together the findings of a number of studies that were conducted over the period 200 to 2002 that investigated the operation and impact of the different target regimes that have been in place within Jobcentre Plus and the previous Employment Service. The report summarises the qualitative and quantitative evidence available up to the end of 2002, and examines the impact of the new target systems on the behaviour of Jobcentre Plus managers and staff and on the performance of the organisation as a whole. 11/03 3 page summary – 153 (78KB) PDF Full report – 153 (3.9MB) PDF
152 The new costs and individual benefits of the Supported Employment Programme This study was undertaken to estimate the net cost of the Supported Employment Programme and to assess the individual benefits of the programme to disabled workers. When the research was commissioned the Supported Employment Programme was undergoing review, leading to the introduction of a reformed programme known as WORKSTEP. Findings presented in the report relate to the situation in 200/2001 and may serve as a baseline for the new WORKSTEP programme. 02/04   Full report – 152 (2.78MB) PDF
151 New Deal 50 plus Quantitative Analysis of Job Retention. A quantitative report into the job retention rates of New Deal 50 plus Employment Credit claimants, after their entitlement expires. 03/03 1 page summary – 151 (11KB) PDF Full report – 151 (54KB) PDF
150 Early Evaluation of Apply Direct. From April 2002, Jobcentre Plus extended its range of recruitment services to employers by offering them the opportunity of displaying their contact details to the public, along with the details of their vacancies, on Jobpoints, the internet Job Bank and Worktrain 03/03 Summary is not yet available online. Full report – 150 (3MB) PDF
149 The Effectiveness of Eight-week Short Intensive Basic Skills Provision The aim of this study was to conduct a qualitative evaluation of Jobcentre Plus contracted basic skills provision in the DWP National Basic Skills Programme focusing on eight-week SIBS provision in six pilot areas. It examines getting clients to provision, the quality and delivery of provision, its potential benefits to clients, and any examples of good practice. 06/03 4 page summary – 149 (142KB) PDF Full report – 149 (601KB) PDF
148 The Effectiveness of Jobcentre Plus Contracted Basic Skills Provision The aim of this study was to conduct a qualitative evaluation of Jobcentre Plus contracted basic skills provision in the Department for Work and Pensions National Basic Skills Programme. It examines the quality and effectiveness of provision, its potential benefits to clients and any examples of good practice. 06/03 6 page summary – 148 (157KB) PDF Full report – 148 (716KB) PDF
147 New Deal for Lone Parents Evaluation: findings from the Quantitative Survey. The New Deal for Parents (NDLP) is one element of the Government’s Welfare to Work strategy. NDLP is a national voluntary programme aimed at helping lone parents into work, improving their job readiness and supporting them in employment. 03/03 4 page summary – 147 Full report – 147 (4.18MB) PDF
146 Evaluation of the New Deal for Lone Parents: technical report for the quantitative survey. The new Deal for Lone Parents (NDLP) is one element of the Government’s Welfare to Work strategy. NDLP is a voluntary programme, aimed at helping lone parents into work, improving their job readiness and supporting them in employment. The National Centre for Social Research was commissioned to conduct a quantitative assessment of NDLP, the main objectives of which were to describe who took part in the programme, what taking part involved and the impact of the programme on lone parents’ outcomes. This report describes the methodology used to carry out the main quantitative element of the evaluation. 03/03 4 page summary – 146 Full report – 146 (2.76MB) PDF
145 Employers and the New Deal for Disabled People:
Qualitative Research:
First Wave
The New Deal for Disabled People (NDDP) was extended nation – wide in July 2001 as part of the Government’s Welfare to Work agenda. NDDP aims to support and test a number of innovate ways of helping disabled people, who wish to work, to move out of economic inactivity and into lasting employment. 06/03 3 page summary – 145 (116KB) PDF Full report – 145 (1.21MB) PDF
144 Evaluation of MES: jobcentre case studies In 2001 the then Employment Service established a number of Customer Service Centres (CSCs) to centralise vacancy taking and follow-up under the ‘Employer Direct’ element of the “Modernising the Employment Service” programme. GLE investigated emerging issues for employers and Jobcentre Plus staff in three sweeps, the first in summer 2001, the second in January and February 2002 and the third in summer 2002. A report on the first two phases is published separately (report reference WAE 121). 11/03 4 page summary – 144 (58KB) PDF Full report – 144 (1.09KB) PDF
143 Jobseeker Traffic Survey: year two The Modernising the Employment Service programme (MES) has led to large scale changes to services for Jobseekers, employers and Jobcentre staff alike. The 2002 Jobseeker Traffic Survey follows up on the 2001 baseline Jobseeker survey (ESR108). Its main aim is to asses the impacts over the period of all MES services on changes in volumes and composition of Jobcentre visitors, different groups of Jobcentre users, job search behaviour, and pattern and frequency of visits to Jobcentres. 06/03 4 page summary – 143 (80KB) PDF Full report – 143 (1.17MB) PDF
142 New Deal 50plus: sustainability of Employment A qualitative study of sixty New Deal 50 plus participants who had received the Employment Credit for twelve months. The respondents were interviewed in Summer 2002 to investigate their situations when their Employment Credit had finished. 03/03 5 page summary – 142 (18KB) PDF Full report – 142 (300KB) PDF
141 Work Based Learning for Adults (WBLA): The Selection Process. This report presents findings of a qualitative study investigating the selection process for WBLA, which options customers are referred to and why and adviser’s views on Self Employment Provision. 06/03 5 page summary – 141 (93KB) PDF Full report – 141 (627KB) PDF

Working age research and analysis publications: 2002

No. Report Brief summary Date Summaries Full report
140 Early Findings from Lone Parent Personal Adviser Meetings: Quantitative Survey of Clients The objectives of the quantitative research were to assess the impact PA (Personal Adviser) meetings were having on the attitudes and perceptions of lone parents, and consequently on the way they respond and behave 11/02 summary not yet available online Full report – 140 (5.3MB) PDF
139 Personal Advisers in New Deal 25+ and Employment Zones This study compares the views and actions of Personal Advisers across twocontrasting programmes for the long-term unemployed. It examines the extentto which they deal with similar clients and assesses the impact of programmeand organisational features on casework practices. 09/02 4 page summary – 139 (42KB) PDF Full report – 139 (439KB) PDF
138 Evaluating the impact of Access to Work: A Case Study Approach   09/02 4 page summary – 138 (73KB) PDF Full report – 138 (749KB) PDF
137 The re-engineered New Deal 25 plus: a summary of recent evaluation evidence This Summary Report provides an overarching view of the implementation and early impact of the re-engineered ND25plus programme. It synthesises evidence from case studies of the re-designed programme, qualitative surveys with Personal Advisers, providers, employers and ND25plus participants as well as evidence from the New Deal Evaluation database and earlier evaluation research. It concludes by identifying areas for further improvement to the programme 09/02 4 page summary – 137 (48KB) PDF Full report – 137 (139KB) PDF
136 Work Preparation and Vocational Rehabilitation: A Literature Review The report examines specific approaches drawing on both UK and international literature. Particular processes and components of vocational rehabilitation are described and findings from evaluations of effectiveness reported, where available. The report concludes with key points emerging from the review. 08/02 4 page summary – 136 Full report – 136 (402KB) PDF
135 Good Practice in Work Preparation: Lessons from Research To provide a baseline of the effectiveness of Work Preparation, a study was undertaken of the relationship between the nature of the provision, user characteristics and outcomes in three Regions. The report presents the key findings and draws out the implications of the research for key players in the programme. 08/02 4 page summary – 135 (68KB) PDF Full report – 135 (7.1MB) PDF
134 New Deal for Partners: Characteristics and Labour Market transitions of eligible couples This report aims to provide a more thorough understanding of those couples eligible for NDP and the extent to which they move closer to or further from the labour market. The results are based on a specially-constructed dataset spanning the period 1996-2000. This dataset is drawn from a series of Labour Force Surveys and contains a longitudinal element which allows individuals to be tracked five times over the period of a year

08/02

4 page summary – 134 (75KB) PDF Full report – 134 (563KB) PDF
133 Evaluation of 6 and 12 Month Enhanced JSA Process This report assimilates the findings from all stages of the evaluation. It assesses the way in which the new process was implemented, how the revised Advisory Interview and intensive jobmatching process have worked, and the effectiveness and impact of the process 08/02 4 page summary – 133 (75KB) PDF Full report – 133 (1.27MB) PDF
132 Early Findings from Lone Personal Adviser Meetings: Qualitative Research with Clients and Case Studies on Delivery This report presents findings from the first phase of qualitative research, draws out key lessons to date and seeks to identify how the research questions can be refined and extended for the second phase. 08/02 4 page summary – 132 (70KB) PDF Full report – 132 (731KB) PDF
131 Evaluation of Work Based Learning for Adults (WBLA) - Qualitative Research with Non JSA Clients This report presents findings of a qualitative study evaluating the impact of widening the WBLA programme to include Non JSA clients since it came under the responsibility of ES in April 2001. The study examines views of ES staff, providers and clients. 08/02 4 page summary – 131 Full report – 131 (727KB) PDF
130 New Deal 50 Plus Regional Marketing Evaluation This report looks at how clients who had joined ND50plus found out about the programme and their experiences of its delivery. It includes detailed feedback on marketing activity, following a hands-on review of marketing materials from four Jobcentre Plus regions 08/02 4 page summary – 130 (101KB) PDF Full report – 130 (592KB) PDF
129 Processes involved in implementing the National Basic Skills Programme This report outlines the processes involved in implementing the National Basic Skills Programme and evaluates the effectiveness of the procedures. Identifying how the policy was being implemented and whether the policy objectives were being achieved 08/02 4 page summary – 129 (891KB) PDF Full report – 129 (4.1MB) PDF
128 Evaluation of Work Based Learning for Adults - Action Research Qualitative Interviews with Employment Service Staff, Providers and Employers This report presents findings of a qualitative study evaluating the WBLA programme since it came under the responsibility of ES in April 2001. The study examines views of ES staff, providers and employers on the effectiveness of the programme. 07/02 4 page summary – 128 (108KB) PDF Full report – 128 (678KB) PDF
127 Evaluation of New Deal 25 Plus: Qualitative Interviews with Employment Service Staff, Providers, Employers and Clients This evaluation of the Re-engineered New Deal 25 plus involved discussions with ES staff, providers, employers and clients over three waves of research and across eight Units of Delivery. The report examines how the re-engineered programme is being implemented and how different stakeholders judge its effectiveness. 07/02 4 page summary – 127 (885KB) PDF Full report – 127 (457KB) PDF
126 Jobseeker Direct Customer Satisfaction Survey The report presents findings from a survey of recent callers to Jobseeker Direct ascertaining their levels of satisfaction, or otherwise in the service. 07/02 4 page summary – 126 (107KB) PDF Full report – 126 (811KB) PDF
125 Joint Claims for JSA: A Summary of Qualitative Research The report presents the conclusions of the qualitative evaluation of Joint Claims for JSA. Drawing overall conclusions as to the likely impact of the enhancement, and relates observed successes and failures to key factors of influence, including the role of the Personal Adviser and cultural and attitudinal influences. 07/02 4 page summary – 125 (71KB) PDF Full report – 125 (528KB) PDF
124 Employment Zones: A Study of Local Delivery Agents and Case Studies This report is based on a series of semi-structured interviews with Zone Managers and Personal Advisers and also with Employment Service District Managers, in all 15 Zones 07/02 4 page summary – 124 (873KB) PDF Full report – 124 (603KB) PDF
123 Evaluation of the Remote Jobpoints Experiment in Port Talbot and Luton - Survey Results from Stage 1 and Stage 2 This report presents the findings of a remote Jobpoints experiment that was carried out in Tesco stores in Port Talbot and Luton. 07/02 4 page summary – 123 (867KB) PDF Full report – 123 (2.59MB) PDF
122 Jobcentre Case Studies Year 1 This report outlines the main findings from sweep 1 and 2 of qualitative interviews with Jobcentre staff, district office staff and partner organisations. 07/02 4 page summary – 122 (868KB) PDF Full report – 122 (1.39MB) PDF
121 Qualitative Analysis of Employer Direct This report provides the findings from the Qualitative surveys of employers and case studies of the Employer Direct Customer Service Centres. It identifies early issues and lessons to help improve the delivery and inform further development of the MES programme. 07/02 4 page summary – 121 (875KB) PDF Full report – 121 (1.13MB) PDF
120 Modernising the Employment Service This report summarises the first year of MES evaluation. This Summary highlights the findings in the MES and related studies through the consideration of issues surrounding the implementation of MES, the individual MES components and the impact of MES on Jobseeker Services, Employer Services and ES performance. 07/02 4 page summary – 120 (881KB) PDF Full report – 120 (1.11MB) PDF
119 New Deal for Lone Parents: A Qualitative Evaluation of the In-Work Training Grant Pilot (IWTG) New Deal for Lone Parents: A Qualitative Evaluation of the In-Work Training Grant Pilot (IWTG) 07/02 4 page summary – 119 (88KB) PDF Full report – 119 (695KB) PDF
118 Joint Claims for JSA - Quantitative Survey Stage 2. Technical Report This report presents the technical details of the Joint Claims Quantitative Survey - Stage 2. The findings from the survey are reported in WAE117. The report describes the sampling and fieldwork procedures, and reports on response rates and the treatment of movers. Analysis and weighting procedures are discussed and the full CAPI (Computer Assisted Personal Interviewing) questionnaire is provided as an appendix. 07/02 4 page summary – 118 Full report – 118 (455KB) PDF
117 Joint Claims for JSA - Quantitative evaluation of labour market effects This report presents findings from the quantitative evaluation of Joint Claims for JSA, which was designed to assess the impact of Joint Claims. The report has two complementary components: a descriptive account of the main characteristics of joint claimants (quantitative survey-stage 2); and an analysis of survey and administrative data to evaluate the impact of Joint Claims.

07/02

4 page summary – 117 (84KB) PDF Full report – 117 (6.19MB) PDF
116 New Deal for Lone Parents: First Synthesis Report of the National Evaluation This report updates the previous NDLP summary report and reviews evidence on NDLP and lone parents from a wide variety of sources 07/02 4 page summary – 116 (318KB) PDF Full report – 116 (1.19MB) PDF
115 Partners of Non-JSA Benefit Recipients   07/02 4 page summary – 115 (75KB) PDF Full report – 115 (635KB) PDF
114 Evaluation for Action Teams This report presents the findings from the evaluation of the Action Teams for Jobs initiative for its first year of operations (phase 1). The evaluation report examines the effectiveness of Action Team activities and processes during Phase 1. It also provides an analysis of client outcomes and considers the nature of Action Teams' work with employers. 04/02 4 page summary – 114 (81KB) PDF awaiting digitisation
113 Process Evaluation of Post 16 Equal Opportunities Pilots This report presents the findings from the process evaluation of the Post 16 Equal Opportunities Pilots and attempts to draw lessons from the experiences of the pilots for the future development of issues of equality of opportunity. 04/02 4 page summary – 113 (140KB) PDF Full report – 113 (279KB) PDF
112 New Deal for Partners:Qualitative Research This is a qualitative evaluation of New Deal for Partners. Partners and Jobseekers (JSA recipients), including participants and non-participants, were interviewed in Autumn 2000 and Summer 2001 04/02 4 page summary – 112 (96KB) PDF Full report – 112 (96KB) PDF
111 Evaluation of Re-engineered New Deal 25 plus: Case Studies This formative evaluation of the Re-engineered New Deal 25 Plus, was based on six case studies, each involving interviews with ES staff, providers and employers. The report highlights implementation issues together with aspects of innovation and good practice identified in the case study areas. 04/02 4 page summary – 111 (96KB) PDF Full report – 111 (993KB) PDF
110 Internet Access for Jobcentre Staff Pilot Evaluation This report presents the finding of an evaluation which examined in detail how staff would make use of the Internet to help them in their day-to-day work and how it would enhance Jobcentre business processes 03/02 4 page summary – 110 (94KB) PDF Full report – 110 (164KB) PDF
109 Early Views on the Internet Job Bank This report presents findings from research which included an analysis of responses related to the use of information technology and the Internet that was researched by three earlier surveys, a telephone survey, a face to face interview and public places providing access to the internet. 01/02   4 page summary – 109 (93KB) PDF Full report – 109 (234KB) PDF
108 Baseline Jobseekers Traffic Survey Report This report shows the finding of a survey designed to determine who the current users of jobcentres are and the nature of jobcentre use, and how these have changed since the 1996 survey 01/02 4 page summary – 108 (102KB) PDF Full report – 108 (252KB) PDF
107 Quantitative Baseline Employer Survey This report presents results from a national survey of employers, undertaken as part of the baseline research for MES evaluation. The results are designed to be representative of the size and sector composition of employers across Britain 01/02 4 page summary – 107 (70KB) PDF Full report – 107 (310KB) PDF
106 Joint Claims for JSA: Qualitative Research with Joint Claimants This report presents findings from the third of three stages of qualitative research evaluating Joint Claims for JSA. In-depth interviews were carried out with joint claimants to explore experiences of Joint Claims for JSA and attitudes to work, including barriers to work. The report also re-addresses findings from stage one of the research, to provide comparative data and introduce a longitudinal element to the evaluation.' 01/02 4 page summary – 106 (95KB) PDF Full report – 106 (1.13MB) PDF
105 More Frequent Attendance Post Implementation Review Qualitative research report Following the introduction of the More Frequent Attendance (MFA) policy in January 2001 BMRB Qualitative were commissioned to carry out research to aid the Post Implementation Review. The overall aim was to find out how the policy is working in practice. 01/02 4 page summary – 105 (97KB) PDF Full report – 105 (174KB) PDF

Working age research and analysis publications: 2001

No. Report Brief summary Date Summaries Full report
104 Finding the right job: The Role of the Standard Occupational Classification in Matching Jobseekers to Vacancies This report presents the findings from a research project which examined the extent to which occupational classification plays a part in the process of matching jobseekers to vacancies.

12/01

4 page summary – 104 Full report – 104 (220KB) PDF
103 Evaluation of the New Deal 50plus- Summary report   The report includes qualitative and quantitative research with clients and ES/BA staff, in both pathfinder and national areas. This report is the last to be published from the current research program and provides a summary of findings from the separate research studies, which have been published separately by the ES.

12/01

4 page summary – 103 (99KB) PDF Full report – 103 (258KB) PDF
102 Joint Claims for JSA: Case Studies of Delivery This report presents findings from the second of three stages of qualitative research evaluating Joint Claims for JSA. In-depth interviews were carried out with key staff involved in the introduction of Joint Claims in both Jobcentres and BA offices. The interviews explored the introduction, implementation, delivery and impact of Joint Claims for JSA, together with training and barriers to work faced by claimants.'

12/01

4 page summary – 102 (98KB) PDF Full report – 102 (271KB) PDF
101 New Deal for Lone Parents Evaluation: A Quantitative Survey of Lone Parents on Income Support This report presents findings from a postal survey of over 42,000 lone parents eligible to participate in NDLP. The report provides detailed information on a variety of lone parent characteristics, attitudes and experiences. As such it is a very rich source of information on lone parents claiming IS.

11/01

4 page summary – 101 (98KB) PDF Full report – 101 (344KB) PDF
100 The Impact of the 26 Week Sanctioning Regime This research explored sanctioning (with a particular focus on 26 week sanctions) from a variety of perspectives: NDYP, ND25 plus, NDYP Personal Advisers and NDYP Option Providers. 11/01 4 page summary – 100 (78KB) PDF Full report – 100 (308KB) PDF
99 Evaluation of New Deal 50plus- Qualitative Evidence from Clients: Third Phase The report presents findings relating to clients views and experiences of the programme once they have had greater experience of it, and presents the clients views on how the programme could be improved to better meet their needs

11/01

4 page summary – 99 (124KB) PDF Full report – 99 (576KB) PDF
98 Workless Couples: Modelling Labour Market Transitions This report aims to provide a more thorough understanding of transitions between economic states for workless couples.

10/01

4 page summary – 98 (127KB) PDF Full report – 98 (2.9MB) PDF
97 The Evaluation of Occupational Skills Pilots This report evaluates the effectiveness of the occupational skills pilots in addressing the needs of the clients and in engaging employers in training delivery. The evaluation also aimed to identify key lessons to inform the implementation of the new Work Based Learning for Adults programme

10/01

4 page summary – 97 (105KB) PDF Full report – 97 (173KB) PDF
96 The Evaluation of Soft Skills Pilots This report outlines the research undertaken to evaluate the effectiveness of the various approaches to soft skills support developed across seven pilot areas and the impact of soft skills provisions on the employability of participating individuals

10/01

4 page summary – 96 (90KB) PDF Full report – 96 (285KB) PDF
95 Joint Claims for JSA - Quantitative Survey Stage 1 - Technical Report The technical report describes the sampling and fieldwork procedures, and reports on response rates and the treatment of movers. The analysis and weighting procedures are also discussed and the full questionnaire is provided.

09/01

4 page summary – 95 Full report – 95 (226KB) PDF
94 Joint Claims for JSA - Quantitative Survey Stage 1 - Potential Claimants This report describes the demographic & labour market characteristics of couples meeting the criteria for joint claims for JSA. This stage of the survey was carried out before the implementation of joint claims.

09/01

4 page summary – 94 (88KB) PDF Full report – 94 (2.21MB) PDF
93 Evaluation of the Travel to Interview Scheme (TIS) Pilot This report evaluates the TIS pilots widening of the eligibility conditions and determines whether there is a case for these changes nationally

10/01

4 page summary – 93 (98KB) PDF Full report – 93 (1.14MB) PDF
92 Evaluation of the New Deal 50plus: Research with Individuals ( Wave 2) This report follows up on the earlier research, and provides longitudinal evidence on longer term outcomes for a sample of people who took part in the earlier study 09/01 4 page summary – 92 (104KB) PDF Full report – 92 (925KB) PDF
91 Evaluation of the New Deal 50plus: Research with Individuals ( Wave 1) This report presents the results of the first representative survey of New Deal 50plus participants which was carried out in September 2000

09/01

4 page summary – 91 (103KB) PDF Full report – 91 (1.7MB) PDF
90 An Evaluation of Lone Parent Personal Adviser Meeting Pathfinders An evaluation of the pathfinder areas from the point of view of staff involved in the set-up and carrying out of the meetings, and lone parents who had been through the process 09/01 4 page summary – 90 (84KB) PDF Full report – 90 (614KB) PDF
89 New Deal for Lone Parents: An Evaluation of the Innovative Pilots The report addresses the effectiveness of individual Pilot approaches and considers the value of the Innovative Pilots initiative as method for increasing lone parents' participation in the labour market and enhancing provision available under NDLP Phase 3

08/01

4 page summary – 89 (91KB) PDF Full report – 89 (270KB) PDF
88 New Deal for Partners: Case Studies on Delivery Phase 2 The phase 2 research consisted of a series of longitudinal, in-depth, face to face interviews with ES staff within three ES districts and regions 22 months after the programme was introduced

08/01

4 page summary – 88 (58KB) PDF Full report – 88 (605KB) PDF
87 Evaluation of the 'Progress' Pilots Project - 'From Recovery into Work' In April 2000 the ES commissioned 6 'progress' pilots to explore a range of innovative approaches to help people to find work after undergoing a drug treatment programme. This report sets out the findings from research carried out with these pilots.

08/01

4 page summary – 87 (88KB) PDF Full report – 87 (357KB) PDF
86 Evaluation of New Deal Innovation Fund - Rounds One and Two The report presents evaluation of the Innovation Fund, which aims to develop innovative ways of improving the quality and effectiveness of provision in New Deal for Young People and New Deal for the Long Term Unemployed

07/01

4 page summary – 86 (24KB) PDF Full report – 86 (5.43MB) PDF
85 New Deal for Lone Parent: Case Studies on Delivery The study followed a qualitative approach and focused on 28 Jobcentre case studies across the UK. Each case study involved in-depth interviews with key stakeholders and players including ES personnel, NDLP clients and representatives from other organisations.

07/01

4 page summary – 85 (96KB) PDF Full report – 85 (415KB) PDF
84 Northern Region Call Centre Pilot Employers and Jobseekers Report An evaluation of the call centre pilot, using pre-and post- implementation surveys with: 1. Employers who had placed vacancies with the ES 2. Jobseekers who had recently booked a New Jobseekers Interview

07/01

4 page summary – 84 (104KB) PDF Full report – 84 (165KB) PDF
83 Evaluation of Decision Making and Appeals Qualitative research with DMA staff, Jobcentre staff and Jobseekers to assess more fully how the DMA process works in practice. The views expressed in the report are the perceptions of these groups.

07/01

4 page summary – 83 (141KB) PDF Full report – 83 (640KB) PDF
82 Evaluation of New Deal for Long Term Unemployed People Enhanced National programme This qualitative study examined the effectiveness and impact of the enhanced national provision introduced to New Deal 25 plus from April 2000 using a sample of ES staff responsible for delivering the programme, participants and employers.

07/01

4 page summary – 82 (96KB) PDF Full report – 82 (86KB) PDF
81 New Deal for the Long Term Unemployed Pilots: quantitative evaluation using stage 2 survey The second stage of a two stage survey which analyses the effects of Pilot interventions in relation to 3 outcome measures: employment entry / unemployment exit, employability and job quality.

06/01

4 page summary – 81 (86KB) PDF Full report – 81 (183KB) PDF
80 National Customer Satisfaction Survey 2000 This survey was designed to provide a benchmark of customer satisfaction with the service provided in Jobcentre. A qualitative approach was adopted. 06/01 4 page summary – 80 (574KB) PDF Full report – 80 (5.43MB) PDF
79 Workless Couples: Characteristics and Labour Market Transitions Aims to provide a more thorough understanding of workless households and examines the extent to which they leave worklessness over the period of a year 06/01 4 page summary – 79 (159KB) PDF Full report – 79 (1.79MB) PDF
77 New Deal for Partners of Unemployed People: Case studies on delivery Phase 1 A report of in-depth interviews with ES staff in 7 ES districts. It describes how all aspects of New Deal for Partners of Unemployed People are being delivered, to evaluate the effectiveness of different approaches to delivery.

06/01

4 page summary – 77 (95KB) PDF Full report – 77 (516KB) PDF
76 Early Evaluations of Jobpoints in Pathfinder Offices Early feedback on the impact of Jobpoints on business processes and on Jobseeker satisfaction and Jobsearch behaviour in Pathfinder offices. Also makes recommendations on how office organisation and practices can be improved to maximise the benefits of Jobpoints

06/01

4 page summary – 76 (354KB) PDF Full report – 76 (359KB) PDF
75 Joint Claims for JSA: Qualitative research with Potential Joint Claimants This report evaluates the impact of Joint Claims for JSA on workless households and the prevention of benefit dependency. The study was carried out before implementation of Joint Claims. It is concerned with potential joint claimants, and their attitudes towards the labour market and Joint Claims

04/01

4 page summary – 75 (120KB) PDF Full report – 75 (305KB) PDF
74 Jobfinders Grant: Research Among Lone Parents Establishes what lone parents who have received the Jobfinder Grant have used it for and how important it is in enabling them to make the transition from Income Support to work, in order to assess the impact of its removal

04/01

4 page summary – 74 (335KB) PDF Full report – 74 (1.9MB) PDF
73 New Deal for Young People: National Survey of Participants: Stage 2 Technical Report This report provides details on the survey methodology used for the NDYP stage 2 survey of participants. It includes details of sampling and fieldwork procedures, response rates and treatment of movers

03/01

4 page summary – 73 Full report – 73 (42KB) PDF
72 Users Views of Access to Work Final Report of a Study for the Employment Service Access to Work users’ opinions of the service provided by Disability Service staff and specialist advisers, and their opinions of the employers’ role. The research also explored users’ experiences of and views on speed of provision and follow-up contact 03/01 4 page summary – 72 (97KB) PDF Full report – 72 (10.5MB) PDF
71 Experiences of New Deal: Qualitative Profiles of Young Participants A report on the impacts of New Deal for Young People, Based on re-examination of qualitative data. It looks at a number of sub-groups of participants, including those who may have barriers to work 03/01 4 page summary – 71 (121KB) PDF Full report – 71 (646KB) PDF
70 Evaluation of New Deal 50 Plus Qualitative Evidence from Clients: Second Phase New Deal 50 Plus participants’ perspectives and attitudes towards finding work, their initial impressions of the programme and the marketing of it 03/01 4 page summary – 70 (101KB) PDF Full report – 70 (6.3MB) PDF
69 New Deal for the Long-Term Unemployed: a comparison of provision in Pilot and National areas A survey of participants on the pilot programme together with the matching of data from JUVOS ( Joint Unemployment and Vacancies Operating system ) facilitates the estimation of programme exits from JSA 03/01 4 page summary – 69 (114KB) PDF Full report – 69 (1.59MB) PDF
68 Evaluation of New Deal 50 Plus: Qualitative Evidence from ES and BA Staff: Second Phase From the introduction of New Deal 50 Plus in nine Pathfinder areas, assesses the implementation of the national roll-out, building on earlier work which dealt with the Pathfinder phase 03/01 4 page summary – 68 (22KB) PDF Full report – 68 (226KB) PDF
67 New Deal for Young People: National Survey of Participants: Stage 2 This report covers stage two of the National Quantitative evaluation of participants of New Deal for Young People, this report focuses on comparing the relative effectiveness of the four Options 03/01 4 page summary – 67 (13KB) PDF Full report – 67 (11MB) PDF
66 New Deal for Musicians: Qualitative Evaluation Phase 2 The second phase of a qualitative evaluation, seeking to answer questions as to whether New Deal for Musicians has lived up to the expectations of clients in the longer term, what they perceive to have been its drawbacks, and what were the reasons determining their destinations and outcomes on leaving the programme 03/01 4 page summary – 66 (16KB) PDF Full report – 66 (164KB) PDF
65 New Deal for Musicians: Report on Programme Leavers This report looks at reasons for participants leaving New Deal for Musicians, what they have done since the programme, and what they were doing at the time of the survey 03/01 4 page summary – 65 (13KB) PDF Full report – 65 (110KB) PDF
64 Employers, Lone Parents and the Work-Life Balance Employers’ involvement in New Deal for Lone Parents, reflecting on their attitudes towards recruitment, the provision of family friendly working practices, their perceptions of the programme, and the type of support that might facilitate the employment of lone parents 12/00 4 page summary – 64 (120KB) PDF Full report – 64 (380KB) PDF
63 New Deal for Young People: Survey of Leavers to Unknown Destinations To determine what happened to people leaving New Deal for Young People for whom ES had no administrative information on destination which compares this group to other leavers from New Deal for Young People. 01/01 4 page summary – 63 (16KB) PDF Full report – 63 (241KB) PDF
No. Report Brief summary Date Summaries Full report
62 The New Deal for Young People: Implications for Employment and the Public Finances A macro evaluation of the impact of New Deal for Young People on employment and unemployment, and the cost of the programme to the exchequer 12/00 4 page summary – 62 (112KB)  PDF Full report – 62 (129KB) PDF
61 New Deal for Young People: Young Rough Sleepers Awareness and Attitude Survey Investigates the views of young rough sleepers and resettlement workers of New Deal for Young People, based on the information they have received and it‚s appropriateness. The report makes recommendations on the improving delivery of the information 12/00 4 page summary – 61 (27KB) PDF Full report – 61 (111KB) PDF
60 New Deal for Long-Term Unemployed People: Findings from a qualitative study amongst participants Explores the extent to which New Deal for Long-Term Unemployed is meeting participants employment needs and the impact of participation in the programme for both ongoing and former participants 11/00 4 page summary – 60 (28KB) PDF Full report – 60 (367KB) PDF
59 New Deal for the Unemployed Pilots: Baseline Report Stage one of a survey of participants on the Pilot programme using a matched comparison to estimate how many more people gained positive outcomes from the pilots than would have been expected if they had not taken part in the programme. 10/00 4 page summary – 59 (7KB) PDF Full report – 59 (163KB) PDF
58 New Deal for Young People and for Long-Term Unemployed: Survey of Employers This report outlines research conducted with over 3000 employers who had received a subsidy for recruiting one or more individuals who were participating on the New Deal for Young People and New Deal for the Long Term Unemployed 09/00 4 page summary – 58 (22KB) PDF Full report – 58 (25.5MB) PDF
57 New Deal for Musicians: Qualitative Evaluation, Phase One This report covers stage 1 of an evaluation of NDFM. It looks at participants experiences during the first few months of the programme. Details the close relationship with the music industry in developing and providing help for young unemployed musicians 09/00 4 page summary – 57 (14KB) PDF Full report – 57 (238KB) PDF
56 Evaluation of New Deal 50+. Qualitative Evidence from ES & BA Staff: First Phase Draws on interviews with Employment Service & Benefits Agency staff delivering New Deal 50 Plus in four areas 08/00 4 page summary – 56 (19KB) PDF Full report – 56 (324KB) PDF
55 New Deal for Lone Parents: Report on Qualitative Studies with Individuals An overview of responses to New Deal for Lone Parents, looking at some key operational issues emerging from the research, and gives a brief account of the issues concerning the various sub-groups built into the sample 08/00 4 page summary – 55 (24KB) PDF Full report – 55 (693KB) PDF
54 Evaluation of the National Disability Development Initiative (NDDI) The report addresses the effectiveness of seven of round 1 project and considers the value of NDDI as a method for enabling clients with disabilities to access employment and training 07/00 4 page summary – 54 (19KB) PDF Full report – 54 (310KB) PDF
53 New Deal for Young People: Delivery and Performance in Private Sector Lead Areas This report looks at the delivery of New Deal for Young People in 10 Private Sector Lead Areas, focusing especially on variations in delivery approaches and performance, and examining the factors behind these variations. 08/00 4 page summary – 53 (95KB) PDF Full report – 53 (212KB) PDF
52 Evaluation of New Deal 50+: Qualitative Evidence from Clients: First Phase Client perspectives and attitudes towards work, programme marketing and client impressions of New Deal 50 Plus, client experiences on the programme, outcomes and impact of the programme to date and suggestions from clients about possible improvements 06/00 4 page summary – 52 (10KB) PDF Full report – 52 (25KB) PDF
51 New Deal for Lone Parents: A Review of Evaluation Evidence A summary of evidence from monitoring and evaluation of New Deal for Lone Parents 06/00 4 page summary – 51 (12KB) PDF Full report – 51 (362KB) PDF
50 New Deal for Young People: Intensive Gateway Trailblazers Qualitative findings from an evaluation which explored ways to intensify the Gateway within New Deal for Young People aged 18-24 years 06/00 4 page summary – 50 (23KB) PDF Full report – 50 (large file 10MB) PDF
49 Early Lessons from the Evaluation of New Deal Programmes An overall assessment of the common experience of the New Deal programmes using commissioned research, the report identifies issues raised by ES evaluation, and highlights early lessons to be drawn 06/00 4 page summary – 49 (30KB) PDF Full report – 49 (416KB) PDF
48 New Working Arrangements in North West Disability Services: Views of Clients, Employers and Providers A report based on surveys of clients and employers in contact with Disability Services in three Employment Service regions 07/00 4 page summary – 48 (10KB) PDF Full report – 48 (101KB) PDF
47 New Deal for Young People : National Follow Through A qualitative study of young people‚s views and experiences of New Deal for Young People on follow-through nationally. The research based on qualitative interviews with young people, covering both ongoing participants and leavers from the programme 04/00 4 page summary – 47 (98KB) PDF Full report – 47 (285KB) PDF
46 New Deal for Long-term Unemployed : A Summary of Progress Draws together early evidence and seeks to establish the current state of knowledge of New Deal for Long-Term Unemployed. In doing so it provides an overview of all aspects of the programme and seeks to identify early lessons relating to implementation, delivery and impact 04/00 4 page summary – 46 (27KB) PDF Full report – 46 (8.34MB) PDF
45 New Deal for Young People: National Survey of Participants: Stage 1 Technical Report This report provides details of the survey methodology used in stage 1 of the national survey of participants in NDYP. It covers sampling and fieldwork issues, response rates and contains the survey questionnaire. 03/00 4 page summary Full report – 45 (4.5MB) PDF
44 New Deal for Young People: National Survey of Participants: Stage 1 This report covers the early experiences of participants‚ of New Deal for Young People aged 18-24 years, based on the first wave of a two wave nationally representative survey of entrants to the programme. It looks at participants experiences approximately 6 months after programme entry and covers mainly the gateway and early Options stage 03/00 4 page summary – 44 (98KB) PDF Full report – 44 (14MB) PDF
43 New Deal for Long Term Unemployed People: Case Studies to Evaluate the Pilots Case study research with eight New Deal 25 Plus pilots to test the effectiveness of a range of new approaches to helping long term unemployed people back to work 03/00 4 page summary – 43 (18KB) PDF Full report – 43 (268KB) PDF
42 A Report on Jobseekers Allowance Delivery Survey Changes in the delivery of Jobseekers Allowance since 1997 and issues of customer understanding, customer satisfaction and consistency between Jobcentres in terms of the service provided 03/00 4 page summary – 42 (28KB) PDF Full report
41 The New Deal for Young People, Two Years On Draws together evidence and establishes current state of knowledge of New Deal for Young People aged 18-24 years. Provides an overview of all aspects of the monitoring and evaluation programme and seeks to identify the lessons relating to implementation, delivery and impact 03/00 4 page summary – 41 (22KB) PDF Full report – 41 (419KB) PDF
40 User views of Supported Employment A combination of focus groups and in-depth interviews were used and these were conducted in February and March 1999. 02/00 Full report – 40 (4.5MB) PDF
39 A Report on Lone Parent Client Satisfaction Survey: Part of Evaluation of NDLP Phase 3 Early evidence on the service that New Deal for Lone Parents advisers are providing to lone parents 02/00 4 page summary – 39 (29KB) PDF Full report – 39 (405KB) PDF
38 New Deal for Long Term Unemployed People: Qualitative Work with Individuals, Stage One The first of a two-part study of individuals on New Deal for Long Term Unemployed. Based on ninety in depth interviews and seven group discussions with participants in two national and five areas where pilot provision was in place. 01/00 4 page summary – 38 (27KB) PDF Full report – 38 (292KB) PDF
37 New Deal for Young People: The National Options. Findings from a qualitative study amongst individuals A qualitative study of young peoples‚ views and experiences of New Deal for Young People aged 18-24 years, options in national areas. Based on qualitative interviews and group discussions with young people, covering both ongoing participants and leavers from the programme 01/00 4 page summary – 37 (26KB) PDF Full report – 37 (351KB) PDF
36 New Deal for Young People: Striking a Deal with Employers. Findings from a qualitative study amongst employers The main stage of a two-part study of employers‚ views of and responses to New Deal for Young People aged 18-24 years. Based on qualitative in-depth interviews with 80 employers conducted between April and June 1999, approximately a year after the national launch of New Deal 01/00 4 page summary – 36 (20KB) PDF Full report – 36 (351KB) PDF
35 Evaluation of the New Deal for Partners of Unemployed People: Pathfinders Report of the qualitative study Views of partners towards (NDPU), attitudes to seeking work and the barriers perceived by them to finding work. It also describes attitudes of jobseekers to their partner seeking work. The views of ES staff on how the NDPU are covered. 01/00 4 page summary – 35 (19KB) PDF Full report – 35 (205KB) PDF

Working age research and analysis publications: 1999

No. Report Brief summary Date Summaries Full report
34 The New Deal for Young People: Early Findings from the Pathfinder Areas An early indication of the impact of the New Deal for Young People aged 18-24 years on unemployment stocks and flows in the pathfinder areas 12/99 4 page summary – 34 (16KB) PDF Full report – 34 (289KB) PDF
33 The New Deal for Young People: First Year Analysis of Implications for the Macroeconomy A summary of results from the macro evaluation of the New Deal for Young People aged 18-24 years in the first year after its national roll-out. The purpose of the macro evaluation was to assess the overall impact of the New Deal on youth unemployment and employment, on unemployment of other groups in the labour market, and on the wider economy 12/99 4 page summary – 33 (122KB) PDF Full report – 33 (122KB) PDF
32 A Review of Thirty New Deal Partnerships: Part of the Case Study Evaluation of New Deal for Young Unemployed People (NDYP) The case study evaluation of New Deal for Young Unemployed People (ESR 30) examined the different partnership models. This extends case study understandings to a further thirty units of delivery 11/99 4 page summary – 32 (10KB) PDF Full report – 32 (120KB) PDF
31 Case Study Evaluation of New Deal for the Long Term Unemployed Findings are based on additional fieldwork in five of the case study areas where research was also undertaken for the New Deal for Young People aged 18-24 years. (Read in conjunction with the report of New Deal for Young Unemployed People: National Case Studies of Delivery and Impact (ESR 30)) 11/99 4 page summary – 31 (19KB) PDF Full report – 31 (60KB) PDF
30 New Deal for Young Unemployed People: National Case Studies of Delivery and Impact Eight case studies carried out to consider the effectiveness of New Deal delivery arrangements in areas where New Deal was rolled out nationally in April 1998. A follow-up to New Deal for Young People Case Studies of Delivery and Impact in Pathfinder Areas (ESR7) 11/99 4 page summary – 30 (23KB) PDF Full report – 30 (6.7MB)  PDF
29 New Deal for Young People: Pathfinder Follow Through. Findings from a qualitative study amongst individuals Impact of New Deal on individuals. Individuals’ views about the structure and delivery of Follow-through, key difficulties or suggestions for development, impact of Follow-through on jobsearch, employability and employment decision-making 10/99 4 page summary – 29 (26KB) PDF Full report – 29 (350KB) PDF
28 Employers as Customers A study into employers’ use of Jobcentre services, identifying what employers experience, like, don’t like and would want to see in using Jobcentres 11/99 4 page summary – 28 (16KB) PDF Full report – 28 (162KB) PDF
27 JSA Evaluation: Summary of ES and BA Staff opinion about the operation of aspects of the benefit system, pre- and post- introduction of the jobseekers allowance How well the Jobseeker’s Allowance system meets its policy objectives and its impact on a range of other areas of policy interest 09/99 4 page summary – 27 (68KB) PDF Full report – 27 (334KB) PDF
26 Open Access Kiosks: Their impact on jobcentre performance. A Pilot Study Impact of Employment Service Open Access Kiosks on Jobcentre performance 09/99 4 page summary – 26 (17KB) PDF Full report – 26 (95KB) PDF
25 New Deal for Young People: The Pathfinder Options Draws on the experiences of 87 young people during the Options stage of New Deal for Young People aged 18 to 24 years and the experiences of a further 20 young people who had been interviewed once already during the Gateway stage, to establish what changes had occurred for them in relation to both New Deal and finding employment since they were last interviewed six months previously 08/99 4 page summary – 25 (39KB) PDF Full report – 25 (513KB) PDF
24 The New Deal Gateway: A Labour Market Assessment A short, focused study examining the issues behind the co-existence of notified vacancies and unemployed young people on New Deal’s Gateway in the Birmingham labour market 08/99 4 page summary – 24 (917KB) PDF Full report – 24 (199KB) PDF
23 Lone Parents and the Labour Market: Results from the 1997 Labour Force survey and review of research. Analysis of Spring 1997 Labour Force Survey trends from 1990 to 1997 and a review of research covering national large-scale data sets and purposively designed studies of lone parents 08/99 4 page summary – 23 (1.26MB) PDF Full report – 23 (741KB) PDF
22 SOC Matching: A report to the Employment Service following Stage 1 of the research investigation in 1998/99 How the Standard Occupational Classification (SOC) is used to match jobseeker’s to vacancies and ways in which matching may be improved 07/99 4 page summary – 22 (744KB) PDF Full report – 22 (2.65MB)  PDF
21 New Deal for Young People: leavers with unknown destinations Establishes economic activities in which these people were engaged and provides an assessment of the extent to which the New Deal had met the needs of these people, in particular those from disadvantaged groups 06/99 4 page summary – 21 (23KB) PDF Full report – 21 (171KB) PDF
20 A Review of US and European Literature on the Microeconomic Effects of Labour Market Programmes for Young People A review informing parallel strands of evaluation research which are taking place for the New Deal for Young People aged 18-24 years 07/99 4 page summary – 20 (18KB) PDF Full report – 20 (257KB) PDF
19 Young Unemployed People: (A) Characteristics of the New Deal Target Group (B) Labour market Characteristics and Outcomes A national survey of unemployed claimants conducted as part of an evaluation of Jobseeker’s Allowance 07/99 4 page summary – 19 (24KB) PDF Full report – 19 (192KB) PDF
17 A Report on Open Access Evaluation The impact of open access on jobseeker’s, staff and employers 09/99 4 page summary – 17 (109KB) PDF Full report – 17 (452KB)  PDF
16 New Deal for Young Unemployed People: National Gateway Participants’ experiences and views of New Deal, impact of the programme on participants’ aspirations and employment or educational outcomes and reasons for leaving New Deal and/or the unemployment register, an understanding of the ability of New Deal to meet the needs and aspirations of different groups within the population of young people and changes in delivery or emphasis between the Pathfinder and National programmes 04/99 4 page summary – 16 (806KB) PDF Full report – 16 (4.9MB)  PDF
15 Evaluation of The 1997/1998 National Development Programme, Phase One An evaluation of fourteen Phase One projects which focused on reducing labour market barriers for unemployed people and other disadvantaged groups in the labour market 05/99 4 page summary – 15 (15KB) PDF Full report – 15 (97KB)  PDF
14 Employers and the Employment Option of The New Deal for Young Unemployed People: Employment Additionality and Its Measurement A contribution to the national evaluation of the New Deal for Young Unemployed People aged 18-24 years. Relates specifically to the strand of evaluation focusing on the impact of New Deal on participating employers and is concerned with the assessment of the impact of the New Deal (and the subsidised employment option) on employers’ recruitment and employment practices and with changes in the level and composition of their employment 04/99 4 page summary – 14 (30KB)  PDF Full report – 14 (231KB)
13 The New Deal for Young Unemployed People: A Summary of Progress A summary of the development of New Deal for Young Unemployed People aged 18-24 years in November 1998, eight months after its national roll out 03/99 4 page summary – 13 (7KB)  PDF Full report – 13 (160KB)  PDF
12 Employers, Young People and The Unemployed: A Review of Research One element of a broad programme of evaluation relating to the New Deal for Young Unemployed People aged 18-24 years, it forms an early stage in the assessment of the impact of the New Deal on participating employers 03/99 4 page summary – 12 (34KB)  PDF Full report – 12 (506KB) PDF
11 Extended Project Works Pilots Evaluation: report on The Qualitative Research Reactions of Employment Service staff, training and placement providers and programme participants to the extended pilots (see also ESR10) 02/99 4 page summary – 11 (794KB)  PDF Full report – 11 (7.7MB)  PDF
10 The First Project Work Pilots: a Quantitative Evaluation. A study for the first Project Work pilots to quantify any effect on the number of people leaving the register, the number taking up full-time and part-time employment, job search activity and wages. See also ESR11. 02/99 4 page summary – 10 (17KB)  PDF Full report – 10 (309KB)  PDF

Working age research and analysis publications: 1998

No. Report Brief summary Date Summaries Full report
9 Evaluation of Jobfinder: Tracking Study. Relative effectiveness of Jobfinder in helping Jobseeker's to leave the register and find work. 12/98 4 page summary – 9 Full report – 9
8 New Deal for Young Unemployed People: The Gateway. In-depth interviews and group discussions with New Deal participants on Gateway in four Pathfinder districts. 12/98 4 page summary – 8 (242KB)PDF Full report – 8 (5.8MB)PDF
7 New Deal for Young Unemployed People: Case Studies of Delivery and Impact in Pathfinder Areas. First of a series of case studies, undertaken as part of the evaluation of the delivery and impact of the New Deal for Young People aged 18 to 24 years. Case studies were carried out in seven Pathfinder areas between April and June 1998. See also ESR30. 12/98 4 page summary – 7 (24KB)PDF Full report – 7 (7MB)PDF
6 New Deal for Young Unemployed People: a good deal for employers? The initial stage of a two-part study of employers' responses to New Deal for Young Unemployed People aged 18-24 years. Based on data from qualitative, in-depthinterviews with 24 employers conducted between May and August 1998, soon after the national launch of New Deal. 12/98 4 page summary – 6 (21KB) PDF Full report – 6 (345KB)PDF
4 Evaluation of an Enhanced Matching Service. Stakeholder perceptions of caseload matching services and examples of good practice in how matching is organised and implemented. 11/98 4 page summary – 4 (1.3MB)PDF Full report – 4 (3.1MB)PDF
3 Jobseeker's Allowance Delivery Evaluation Client Exit Survey. Part of the evaluation of the delivery of Jobseeker's Allowance. 10/98 4 page summary – 3 (233KB)PDF Full report – 3 (7.6MB)PDF
2 Evaluation of Centralized Vacancy Taking and Marketing. Qualitative research among Employment Service staff and a quantitative survey among employers who used the vacancy taking service. 09/98 4 page summary – 2 (17KB)PDF Full report – 2 (771KB)PDF
1

Employment Service "obtaining results" pilot.

Impact of the Obtaining Results pilot, where Jobcentres followed-up only a proportion of vacancies, and comparison with the 100% system of follow-up. 09/98 4 page summary – 1 (94KB)PDF Full report – 1 (100KB)PDF