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Delivery and Availability


Availability

When a product is placed in your shopping basket, the screen will refresh and details of stock availability will be displayed beneath the product title information:

  • Available immediately
    - This is an electronic product available to download immediately from a link provided on your order confirmation screen.
  • Available to order: 2 - 3 weeks
    - Available from the publishers - usually dispatched within 2-3 weeks.
  • Black and white copy: 1 - 3 days
    - A copy of this title will be printed in black and white by TSO upon your request. The binding method will vary from publication to publication. This title is usually dispatched within 1-3 working days.
  • Colour copy: 3 - 5 days
    - A copy of this title will be printed in colour by TSO upon your request. The binding method will vary from publication to publication. This title is usually dispatched within 3-5 working days.
  • In stock: 1 - 2 days
    - This title will be dispatched within 2 working days.
  • In stock: 3 - 5 days
    - This title is usually dispatched from our suppliers within 3-5 working days.
  • Not available to order
    - This product is not available to order online. Please contact our dedicated customer services department on +44 (0)870 242 2345 or email esupport@tso.co.uk.
  • Not yet published: available to order
    - This product is not yet published. However, you can place an advance order for this product which will be dispatched as soon as it is published. Please note that publication dates given are estimates only and may change without notice.
  • Not yet published: notification of publication available
    - This product is not yet published and an advance order cannot be placed. However, you can request to be notified by e-mail as soon as it is published. Please note that any publication dates given are estimates only and may change without notice.
  • Out of Print: but may be available to order
    - This product is out of print. However, if this product is legislation, it may be available to order as a black and white photocopy of the publication. Price and availability can be confirmed by our photocopy department, please email photocopy@tso.co.uk. For any other out of print publications, please contact the British Library who will be able to assist you. Contact details are: tel: +44 (0)1937 546363, email: customer-services-orders@bl.uk, Customer Service Orders, The British Library, Boston Spa, Wetherby, LS23 7BQ, United Kingdom.
  • Out of stock: available to order
    - An order may be placed for this title - it is either out of stock or reprinting and will be dispatched when stock becomes available.
  • This publication may take up to 28 days to compile and be dispatched
    - Usually compiled from frequently updated loose leaves this publication may take up to 28 days to prepare.
  • Usually dispatched within 1 - 2 weeks
    - On order with the supplier - usually dispatched within 1-2 weeks.
  • Usually dispatched within 1 - 4 weeks
    - On order with the supplier - usually dispatched within 1-4 weeks.

Standard delivery

» Royal Mail operating as normal
Royal Mail have reached an interim agreement which means that Royal Mail delivery is operating as normal. However, due to the Royal Mail strike action of late, orders placed using Royal Mail delivery may take longer than stated. If you are placing an urgent order during this period, we would recommend using DHL Express 48 (a tracked 48 hour service) to avoid possible delay in receipt of orders.

Method Delivery time Price
UK standard surface mail 2-3 working days Standard charge - £3.75*
EU DHL Global Mail 8-11 working days Standard charge - £3.75*
Non EU - Europe DHL Global Mail 8-11 working days Standard charge - £3.75*
Middle East DHL Global Mail 11-15 working days Standard charge - £3.75*
North America DHL Global Mail 11-15 working days Standard charge - £3.75*
Central and South America DHL Global Mail 15-22 working days Standard charge - £3.75*
Africa and Asia DHL Global Mail 15-22 working days Standard charge - £3.75*
Far East and Australasia DHL Global Mail 15-22 working days Standard charge - £3.75*

*Please note: on the publishers' request standard carriage and handling for their publications can be charged at higher or lower rates. For example, carriage and handling for DSA publications is set at £3.50 and 'The Official Highway Code 2007 Edition' at £2.50, whilst carriage and handling for BSI publications is set at £5.95 for orders to UK addresses and £9.95 for orders to the rest of the world (these publications are dispatched directly from BSI). Where products are added to the shopping basket with different specified standard carriage and handling rates the higher rate will be charged.


Overseas deliveries
As standard all orders are dispatched via standard surface mail. Estimated delivery dates are within 1-6 weeks for destinations in Europe and up to 12 weeks for the rest of the world. For TSO publications you can, however, select special delivery options: see 'Special delivery options for dispatch to a non-UK address' below for more information.


Special delivery options for dispatch to a UK address
Only available for TSO publications. If you have one or more TSO publications in your shopping basket you will be able to select a special delivery option for the TSO item(s). For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order.

Method Delivery time Price
DHL Diamond If ordered before 12.30pm it should arrive by 10am on the next working day £27.50 for first 10 kgs, £1.30 for each additional kg (excl VAT)
DHL 12 If ordered before 12.30pm it should arrive by 12 noon on the next working day £19.50 for first 10 kgs, £1.10 for each additional kg (excl VAT)
DHL Fast Service If ordered before 12.30pm it should arrive by 5pm on the next working day £10.46 (inc VAT) for under 20 kgs, £10.46 (inc VAT) for each additional 20 kgs
DHL Express 48 If ordered before 12.30pm it should arrive within two working days (3-4 working days for orders delivered to the Scottish Highlands and Islands) £4.75 (excl VAT)


Special delivery options for dispatch to a non-UK address
Only available for TSO publications. If you have one or more TSO publications in your shopping basket you will be able to select a special delivery option for the TSO item(s). For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order.

Method Delivery time Price
Air Mail (Europe within EC) 7-10 working days £4.23 per kg (excl VAT)
Air Mail (non-EC Europe) 7-10 working days £4.68 per kg (excl VAT)
Air Mail (Rest of the World) 7-21 working days £8.95 per kg (excl VAT)
DHL International 1-8 working days £55.00 for first 500 grams, £4.00 for each additional kg (excl VAT)



When will I receive my order?
If the publication is in stock at time of ordering it will be dispatched within 24 hours. If you place your order after 12 noon on a Friday (or after 12 noon on the day before a Bank Holiday) your order will be dispatched the next working day. The total delivery time is equal to the sum of availability of the title and dispatch time, e.g. if availability is 2-3 days and dispatch time 1 day, the total delivery time will be 3-4 working days.

If after the expected delivery time you have not received your order, please contact our eSupport Customer Service Team, email: esupport@tso.co.uk or telephone: +44 (0)870 242 2345.

All goods lost in transit will also be replaced at no extra cost if notification is received by TSO, by telephone or writing, within 21 days of the date the original order was received by TSO or the date of publication of the goods, whichever shall be later.

Grouping your items for delivery
Some of the items in your order may be available before others. When this happens we will send you the available titles as soon as possible and dispatch the remaining publications as soon as we receive them in our warehouse. We will only charge you for carriage and handling on the first delivery. All other packages from the same order will be delivered free of charge.

Changing your delivery option
At the foot of your shopping basket screen click on the drop-down list entitled 'Change your carriage type', make your selection, then click Update. The carriage option you have chosen will now be displayed next to each TSO item in your shopping basket. Please note: a different delivery option cannot be requested after an order has been confirmed.

VAT on delivery
If an item in your shopping basket attracts VAT, your carriage and handling charge will also be subject to VAT. Special delivery options are also subject to VAT.

Subscriptions delivery
All subscription orders, with the exception of online subscriptions, are dispatched by standard surface mail with free delivery.

Cancellations

In the event you wish to cancel an order that you have placed either online or offline, you may do so by contacting our eSupport Customer Service Team on +44 (0)870 242 2345. In most cases, TSO are unable to stop the dispatch of orders once orders have been confirmed.

Under the Distance Selling Regulations 2000 consumers (non-business customers) have the right to cancel and return any order placed, within seven days of receiving the goods. In the case of audio or video recordings, or computer software the goods must be returned still sealed. If the seal is broken we will be unable to cancel an order which has already been entered into our order processing system.

Returns Policy

TSO's acknowledgement must be sought before any goods are returned for credit, please email esupport@tso.co.uk.

Goods received damaged, either before or on delivery, will be replaced at no extra cost if notification is received by TSO, in writing or by telephone, within five days of their receipt.

All goods lost in transit will also be replaced at no extra cost if notification is received by TSO, by telephone or writing, within 21 days of the date the original order was received by TSO or the date of publication of the goods, whichever shall be later.

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