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Case studies

The following NHS Direct case studies illustrate how PCTs and other organisations have taken advantage of our commissioned services. 

Case study: Kingston Health on-call service

Patients calling their GP surgery out of hours are diverted to a telephone service provided by NHS Direct

Case study: Helpline for Sandwell PCT

NHS Direct were involved in setting up a helpline for Sandwell PCT after a dental health scare in their area

Case study: Polonium 210 health alert

A case study to illustrate NHS Direct’s response to the Polonium 210 health alert in November 2006

Case study: North West dental service

Expert dental health care services provided by NHS Direct via a dedicated telephone number for dental patients in the north west of England

Case study: DNA avoidance and Freeman Hospital

How our DNA avoidance service helped reduce the DNA (did not attend) rate at the Freeman Hospital in Newcastle

Case study: Bolton Hospital

A case study of the pre-operative assessment service at Bolton Hospital

Case study: South West Ambulance Service

NHS Direct and the South West Ambulance Service joined forces to deal with low priority 999 calls

Case Study: Birmingham OwnHealth

The OwnHealth programme was designed to help meet the care needs of people living with a long term health condition.