to the new accessing public services website. This site contains many of the
documents previously available on the former Modernising Public Services Group website but
over time will contain much, much more.
This site is designed to help you, whether you are a member of the public, a service
provider, policy maker or researcher. It is about the way the best services are delivered
and how they have achieved their success. It is about sharing information, improving
services and consulting customers.
Over time this site will provide you with the opportunity to seek advice and guidance by
looking up directories of services, best practice case studies, our top tips &
checklists for success and have your say through our discussion forum or by emailing us on
But we are just beginning so bear with us. The site is being built up in sections and the
first of these is on extending service hours. We have called this About Time which you can
access by clicking here or by going through How to Access Services