JOINED UP PUBLIC SERVICES
Joined up working helps the
Government deliver high quality, modern, accessible and responsive
services; remove overlaps and duplication in delivery; and help drive out
waste and inefficiency.
Welcome to the new Joined-Up Public Services website.
This site helps explain why public services are joining-up and
illustrates what joined-up working really means. It doesnít matter
whether you are from Central or Local Government, the Voluntary or
Community sector, this website will provide you with a wide range of
information, including case studies and links on successful joined up
We would like your views on this site. Tell us how we can make the site
better. Tell us what additional material you would like to see on the
site. You may have examples of good practice in joined up worked that you
would like share with others. Send your comments to email@example.com
One of the main aims of the Governmentís White Paper on Modernising
Government, published on the 30 March 1999, is to encourage and facilitate
more joined-up working between Government departments and agencies, and
also with the rest of the public sector, like local government. The
purpose being high quality, modern, accessible and responsive services.
Joining-up means making sure that citizens and businesses come first.
It means a genuine partnership between those providing services and those
using them. We know from our research that people have grown impatient of
barriers to effective and convenient services that stem simply from the
way government is organised. People should not have to worry about what
part of government they are dealing with. The public sector must deliver
services and programmes that are not only efficient and effective but also
joined up and responsive. People have grown used to services being
available when they want them and the Government is committed to making
public services available 24 hours a day, seven days a week, where there
is a demand.
We recognise that there are many barriers to providing services in the
way people want them. The separation of government into different units ≠
though necessary for administrative purposes ≠ often means that people do
not receive services in a co-ordinated way or that they receive multiple
visits from different agencies. Individual agencies' performance targets
and budgets can get in the way of them working together. Audit and
inspection processes may hinder cross-cutting. Different government
offices are often situated a long way apart from one another, and attempts
to bring them together can be hampered by rules and regulations. And the
multiplicity of administrative boundaries across the country can lead to
inefficiency, complication and confusion.