Ministers have been checking out service delivery on the front line
in a series of regional roadshows following on from ‘Citizens First’,
the Modernising Government annual report.
Following the report Ministers were keen to see for themselves some
of the examples of modernising in action – in particular front line
services which have benefited from a joined-up approach cutting across
Meeting and talking to staff and customers, Ministers have been able
to see for themselves the impact the new initiatives have made.
The roadshow programme started in Cambridge and runs through to
early summer, allowing Ministers to see projects in most parts of the
‘Citizens First’, published last September, brought the
modernising programme to life by focusing on more than 40 examples in
which even a small shift in approach has made all the difference.
Cabinet Office Minister Ian McCartney said:
"Modernising is all about empowering workers, improving
services for users, restoring confidence in public services and public
Too often the changes that have brought about real improvements
remain little known or celebrated. We are determined to celebrate these
successes. They deserve recognition and in this way we can encourage
them to be more widely adopted, helping those with new ideas to put them
Citizens first followed on from the Modernising Government White
Paper which set out the Government’s programme of public sector
reform. It covered the main aspects of public sector work – how policy
is made, the delivery of services, making best use of new technologies
and managing staff to feel valued and give of their best.
Ring us on 020 7276 1491 if you would like a copy of ‘Citizens
First’ or to find out more about the roadshows programme.