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Cabinet Office


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  Modernising Government in action  
  • Roll-out of NHS Direct
  • Increase in the number of Chartermark holders
  • About 90% of civil servants work in organisations with IiP status
  • Employment Service job vacancies piloted on the Internet
  • Roll-out of ONE - a single point of contact for the benefits system
  • On-line tax filing
  • Revised service standards for central government, eg on waiting times and phone response times
  • Access pages - a directory of national Government helpline numbers
  • Internet connections in most libraries
  • Government websites now more user friendly (See Summary of Achievements for latest updates and other examples)
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