Comply with advertising standards
Introduction
Nearly every business advertises at some stage - but whichever media you choose, the claims you make for your product or service must comply with a number of regulations. This also applies to direct marketing mailshots.
The regulations are, for the most part, very simple. As long as your advertisement is legal, decent, truthful and honest, you usually won't have anything to worry about.
Two Committees of Advertising Practice, one for broadcast advertising, the other for non-broadcast advertising, are responsible for drawing up codes of practice - CAP Codes. This guide outlines how these codes and various laws affect your business. It also explains how to avoid breaching any regulations and covers what happens if your advertising is the subject of a complaint.
Subjects covered in this guide
- Introduction
- How advertising standards are regulated
- The CAP Codes
- How to comply with the CAP Codes
- Handling CAP Codes complaints
- Online promotions and advertisements

ASA Helpline
020 7492 2222
Direct Marketing Association Membership Enquiry Line
020 7291 3388

Actions
- Advertising Codes on the Committee of Advertising Practice (CAP) website - Opens in a new window
- Download a leaflet on the misleading advertisement regulations from the Office of Fair Trading website (PDF, 64K) - Opens in a new window
- Advertising checklists on the CopyAdvice website - Opens in a new window
- Use our interactive tool to investigate what will be the best advertising media for your business
- Use our interactive Regulation checklist to create a personalised list of regulations that affect your business
- Use our interactive tool to find regulations, licences, standards and trade bodies for your business



