Help with MHRA website

Welcome to the 'Help' section.

This section aims to help make your visit to the Medicines and Healthcare products Regulatory Agency (MHRA) website as easy and informative as possible. We have designed our site to be as user-friendly and as easy to read as possible. However, if you have any problems using our site, please use our Website Technical Feedback form.

Navigating the site
The sections on the MHRA site are colour coded with all the pages in the section being the same colour. The home page and  “About us” is blue; pages in the "Safety information” section are yellow; pages in the "News Centre" are in burgundy; and pages in the other sections "How we regulate", "Committees", "Conferences & Learning Centre", “Online services”, “Publications” and "Your views" are similarly colour coded. The links to these sections appear at the top of every page. Once you enter the different sections of the MHRA site you will notice links at the left-hand side of the pages; these are links to the subsections of the section/page.

You will always know where you are in the site by looking at the breadcrumb trails on every page: Home: > Search & Help > Help. You can click on the breadcrumb trail to go back to previous pages.

We have designed the site to be accessible, usable and attractive for all users. You can change the font size and colours using the instructions below.

Some of our files are in PDF format, indicated by a PDF icon. If you have a visual impairment and use a screen reader, use Access Adobe to access these. Please see section below on ‘Accessing pdf files’ for further details.

Useful information about services to make Acrobat documents more accessible is provided on Adobe's website.
Adobe Acrobat support (external link)
Adobe accessibility (external link)

Please note: all attachments to pages on this site in PDF, Word, Excel, PowerPoint or other formats will open in a new browser window.

Changing the size of text
If you find the text on our website is difficult to read, you may want to make it bigger. To increase text size you need to change a setting on your Internet browser. Using Microsoft's Internet Explorer click: View > Text Size > ... You can then choose how large you would like the text to be.

Screen shot of navigation to resize text

Using Netscape Browser, click View > Text Size and then choose to 'Increase Font' or 'Decrease Font'.

The action is similar for all browsers on the market. Consult your browser's online 'Help' for further information.

If your mouse has a scroll wheel, holding down the Ctrl key on your keyboard and using the scroll wheel may change the font size on some browsers.

Changing the colours on the site
You may also find it helpful to change the colour scheme. To do this in Internet Explorer:

  1. Click Tools at the top of your browser. A dropdown menu will appear.
  2. Select Internet Options... from the menu. Another box will appear.
  3. Click on the button marked Accessibility... in the bottom right of the box. A new box will appear.
  4. Click in the square next to Ignore colours specified on Web pages.
  5. When a tick appears in the box click OK to close the box.
  6. In the Internet Options box (which should still be open; if not, open it again from the Tools menu) click the Colours... button'. Another box will open.
  7. Uncheck the box marked Use Windows colours.
  8. Now click the rectangle to the right of Text and choose a text colour (e.g. yellow).
  9. Then click the rectangle to the right of Background and choose a background colour (e.g. black).
  10. Click OK to confirm your changes, and OK to close the Internet Options box.

Browser compatibility
The MHRA website has been tested against the most popular web browsers on the Microsoft Windows 2000, XP and Macintosh OS X operating systems. Our website should work on the majority of computers running a mainstream browser from the last few years. For best results however, we recommend that you use either Microsoft Internet Explorer 6, Netscape Browser8 or Mozilla Firefox 1.0.4 or above. Free downloads of the latest version of these browsers are available from the respective company websites.

Note on Netscape 6: If you are using Netscape Browser 6 you may find that links to external sites and links to attached files (PDFs etc.) do not work. To access these links, please right click on the link and select “Open Link in New Window”.

Scripting languages
We have ensured that our pages are usable when scripts, applets, or other programmatic objects are turned off or not supported but to benefit from additional features we recommend that you use a JavaScript enabled web browser. Unless you have specifically disabled JavaScript your browser will usually allow these additional features. If your browser is not compliant or you have chosen to disable JavaScript then you can still access all parts of the site and view all content.

Attachments and downloadable files
The MHRA website contains a number of files and forms, which can be downloaded, usually in Microsoft Word (DOC) or Adobe PDF format, but sometimes in PowerPoint (PPT) or Excel (XLS) format. To view these files you will need the appropriate software on your computer.
Please note: all attachments to pages on this site in PDF, Word, Excel, PowerPoint or other formats will open in a new browser window.

When clicking on a link to an attachment your computer may appear not to respond. The computer has to wait until the document has downloaded before being able to display the document. If your connection to the internet is relatively slow and the document is large then this can take several minutes.

To achieve reasonable download speeds we recommend that you connect to the Internet, as a minimum, via a 56kbs modem and ideally using a broadband connection.

If you are experiencing trouble viewing an attached file try right clicking on the link to the file and selecting "save target as". You will then be asked to save the file to a location on your computer. This method will allow you see the progress of the download and it will display an estimate of how long the download is likely to take. In addition you will have a local copy of the file which can be viewed at leisure while the computer is offline.

Accessing PDF files
Some of the files on our site are in PDF format, which stands for Portable Document Format, indicated by  . PDF files allow you see a document in its original format with the original layout and design. To view PDF files you need to have a copy of Acrobat Reader on your computer, available free of charge from Adobe. To download Acrobat Reader click the following link which will open in a new window:
Download Adobe Reader (external link)

Please note: all PDFs on this site will open in a new browser window.
If you have a visual impairment you may find the text conversion tools on the Adobe website useful. To access these tools please click the following link which will open in a new window:
Online conversion tools for Adobe PDF documents (external link)

Some users may experience printing problems. To minimise these change your page orientation to ‘landscape’ through the ‘page set-up’ option on your file menu. Printing from the file menu, rather than the icon, may also help. Sometimes problems arise if you use Internet Explorer 5.5 service pack 1. This is no longer supported by Microsoft and you will need to upgrade to a newer version of Internet Explorer.

External sites
External sites are clearly marked throughout the site and will open in a new browser window. To get back to the MHRA site, simply close down the new window. We cannot guarantee that other organisations’ websites will be available.  If you experience persistent problems with an external link, please let us know using our Website Technical Feedback form.

Page last modified: 27 February 2008