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Welcome to the ATOL Claims Department

Main Content

Custom Flights Claims Policy

The Air Travel Trust has been considering the claims payment policy it will operate in relation to the failure of the ATOL holder, Custom Flights Limited, who held ATOL 9186.

Read the Policy Statement in full.

Failed ATOL Companies

If you are affected by the collapse of an ATOL tour operator please check our list of latest failures for further information and detail on how to make a claim.

Please ensure all requested documentation is supplied along with a fully completed claim form.

List of ATOL Failures

FAQ: Making a Claim

If you have any problems in making a claim, check our FAQ for advice on completeing a submitting an ATOL claim.

FAQ: Help in Making a Claim

Learn About ATOL

Find out how ATOL protects your flights and holidays as well as your money. Learn more about the UK biggest financial protection scheme.

Learn About ATOL

Making an ATOL Claim

ATOL Claims Department
K3 CAA House
45-59 Kingsway

Telephone: 020 7453 6350
(between 10am - 4pm - Monday to Friday)