Cabinet Office


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The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Ministerís Office of Public Service Reform 
Prime Ministerís Delivery Unit
Civil Service Reform 

Charter Mark Website

If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.

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Best practice


Best Practice Database - Information on hundreds of ideas that have been introduced in different parts of the public sector to improve service delivery.
Best Practice Guides - a library of guidance publications for the public sector produced by the Cabinet Office.
Best Practice Links - sites that provide good practice information (mainly on public service delivery) on the Internet.
Networks - Bringing public servants together to share ideas and experiences.
Public Sector Benchmarking Service - a new service for central government departments and agencies providing a comprehensive information advisory service.
Learning Labs - information on involving staff, including published research into the methods used; initiatives underway to encourage greater involvement and empowerment of staff; and mechanisms through which public services and servants can exchange ideas and experiences.
Beacon schemes - initiatives to identify the best performing services in the public sector, so that others can learn from their experience.
What Best Practice Can Do For You - An insight into several examples of best practice and the success they have had.
'The Effectiveness of Different Mechanisms for Spreading Best Practice' - Research project that identifies and summarises the findings of existing research on the effectiveness of different mechanisms for spreading best practice.
Send us your ideas - We want to hear about any ideas you have introduced to improve the service you provide to the public.

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Last update March 2001