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Page Summary

The CAA has launched an e-Business Programme

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The CAA has launched an e-Business Programme to look at ways in which the organisation can adapt to make better use of technology to create, receive, use and manage its information.

Driven by initiatives to improve internal process to reduce costs and improve efficiencies, along with external drivers from Government and Industry the CAA has put in place the e-Business Programme.

The programme will look at all the business processes carried out by the CAA.  These include external processes, such as applications, submission of information to and from the CAA, the taking and making of payments and the issue of licences and approvals.  Internally, documents and records management, workflow and authorisation will aid CAA processes.

The CAA is expected to move from traditional, paper-based, methods to conducting business using computer technologies.  e-Business will benefit the CAA by reducing manual processes, whilst those it regulates will spend less time in making applications and seeking information.

As part of the wider e-Business Programme the CAA has introduced a new Electronic Records Management System (ERMS).  The default method for the storage and management of records held by the CAA is now electronic by preference.  The potential to phase out the use of paper documents will be investigated.

The ERMS has brought about significant improvements to the way in which the CAA manages and processes information.  As a consequence this change has had an impact on our interface with the aviation community.  The document CAA ERMS – Implications for the Aviation Industry and Community describes the CAA’s transition to the ERM system.

Further information on the CAA E-Business Programme will be made available as the programme develops.  If you wish to contact CAA regarding the e-Business Programme you can send an email to .