Complaints - Putting Things Right
Complaints about OPSI
We would hope that most problems could be resolved by simply getting in touch with your regular contact within OPSI. If however you are not satisfied that the problem has been resolved or handled to your satisfaction, you may wish to make a formal complaint.
OPSI operates from within The National Archives and a formal complaint about OPSI can be made using The National Archives complaints form. For further information about the complaints process please refer to The National Archives complaints procedure.
Making a complaint about the licensing activity of Information Fair Traders
A number of Crown bodies have been authorised by the Director of OPSI in her capacity as Controller of HMSO to license Crown copyright material on her behalf and are required to meet the standards of the Information Fair Trader Scheme.
To make a complaint about the licensing activity of an IFTS member operating under delegated authority from the Controller of HMSO, please contact the OPSI Standards Team. For further details see Related Links for the IFTS complaints procedure.
Making a Complaint Under the PSI Regulations
If you have already made a complaint under the PSI Regulations to the public sector body concerned, but are dissatisfied with the response received, you may complain to OPSI. To make a complaint about a question of re-use under the PSI Regulations, please contact the OPSI Standards Team. For further details on the complaints process, please see Related Links for the PSI Regulations complaints procedure.
If the complaint relates to the licensing activity of HMSO, or about advice given by OPSI, the complaint should be directed to the Advisory Panel on Public Sector Information (APPSI).
If either the complainant or the public sector body concerned is dissatisfied with the recommendation made by OPSI in investigating a complaint, it may appeal to APPSI.