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Ofsted's newsletters and email alerts

Is the email alerts service available again?

How do I subscribe to the new email alerts service?

I am an existing subscriber. Have my details been transferred?

When will I receive my email alerts?

How do I change my preferences?

How do I unsubscribe?

What data do you hold on subscribers?

I have subscribed, but I have not received any alerts yet. What are the common reasons for this?

The links in emails that I receive from the email alerts service do not work. What should I do?

I want to subscribe to a large amount of preferences. Is this advisable?

My email alert includes inspection reports where the provider is listed as a number and not by name. Why is this?

I have gone through the email alerts FAQS, but I still have a problem. How do I contact you?

What newsletters do you publish and how can I subscribe?

 

Q. Is the email alerts service available again?

A. Yes, a new version is now available.

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Q. How do I subscribe to the new email alerts service?

A. Please go to the subscriptions page. It tells you what alerts you can subscribe to and details the five-step subscription process. The email alerts service is free.

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Q. I am an existing subscriber. Have my details been transferred?

A. Due to technical issues, we have not been able to transfer existing subscribers to the new email alerts service. Please re-subscribe to start receiving email alerts from the pilot: subscriptions page.

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Q. When will I receive my email alerts?

A. We send email alerts on working days at 8.00am. We do not send email alerts on Saturdays or Sundays.

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Q. How do I change my preferences?

A. Instructions for changing preferences are provided on the personal subscription page. Every email alert has a link to your personal subscription page – it is a good idea to save a copy of this link.

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Q. How do I unsubscribe?

A. Your personal subscription page has an unsubscribe button at the bottom. Click it and you will be unsubscribed. Every email alert has a link to your personal subscription page – it is a good idea to save a copy of this link.

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Q. What data do you hold on subscribers?

A. We only have the email address that you provide when subscribing. The email alerts service data is held by the third party that operates the email alerts service on our behalf. We only use the data to provide the email alerts service. When you unsubscribe your details are deleted from the email alerts service data.

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Q. I have subscribed, but I have not received any alerts yet. What are the common reasons for this?

A. There are two common reasons.

  • There may not have been any email alerts yet for your preferences; for example, if you chose to receive monthly alerts for one provider or establishment.
  • Your spam filter is blocking email alerts. Please check your spam or junk folder. Follow your email service instructions to set your spam filter to allow enquiries@ofsted.gov.uk.

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Q. The links in emails that I receive from the email alerts service do not work. What should I do?

A. There are two common reasons for this.

  • You may have your email account set up to receive emails as plain text. You will need to open a new browser window or tab and copy and paste a link into the address bar. Click ‘go’ or the arrow by the address bar and you should be taken to the link’s destination page.
  • The link is live – it should be blue in colour – but it has split in two across two lines and so is broken. You will need to open a new browser window or tab and copy and paste the whole link into the address bar; you will have to do the two parts separately. Click ‘go’ or the arrow by the address bar and you should be taken to the link’s destination page.

 

Q. I want to subscribe to a large amount of preferences. Is this advisable?

A. You may find this becomes unwieldy and it would be better to make your preferences bespoke. For example: if you select daily alerts then you may receive email alerts every day; if you select weekly or monthly alerts, then a particular email alert may have a lot of content and be difficult to study. Also, large emails will take up more space in your email account or may not get through to you.

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Q. My email alert includes inspection reports where the provider is listed as a number and not by name. Why is this?

A. Your preferences include inspection reports for childminders. We do not list childminders by name – we use their Unique Reference Number (URN).

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Q. I have gone through the email alerts FAQS, but I still have a problem. How do I contact you?

Please send an email to commshelpdesk@ofsted.gov.uk with details of your problem. Use the email address that you subscribe with. Attach an email alert if appropriate for your problem.

We will add FAQs to deal with new issues.

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Q. What newsletters do you publish and how can I subscribe?

A. We have two newsletters.

Ofsted News is our free online magazine for all the services we inspect and regulate; it is monthly.

talisman is our free newspaper for employees and learners in the learning and skills sector; it comes out ten times a year. You can subscribe to either receive a copy in the post or to receive an email when the latest issue is published, with a link to a PDF version to download.

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