This snapshot, taken on
15/05/2010
, shows web content acquired for preservation by The National Archives. External links, forms and search may not work in archived websites and contact details are likely to be out of date.
 
 
The UK Government Web Archive does not use cookies but some may be left in your browser from archived websites.
Skip navigation (access key S)

Access Keys:

Hide my visit

Get help with:

Need to speak to somebody now?

  • Get free, confidential legal advice

    Call 0845 345 4 345
  • Mon - Fri  9am - 8:00pm
  • Sat  9am - 12:30pm
  • Calls from 4p/min - or get us to call you back

Find a legal adviser in your area

Consumer affairs

Unhappy with something you've bought? Want to complain about a service you've received? Find out what you can do.

Our top picks

photograph of a man writing out a receipt

Problems with goods and services

Many of us have problems with things we buy from time to time, perhaps because they are faulty, installed wrongly, unsafe or not what we ordered. Find out about your rights

Photograph of woman shopping in an electrical shop speaking to a salesman

Agents and agencies

Your rights when you are dealing with an agent or agency. Includes travel agents, financial advisors, credit brokers, auctioneers, employment agencies, estate agents and letting agents.

Photograph of a bag of food shopping

Food Standards Agency

An independent food safety watchdog set up to protect the public's health and consumer interests in relation to food.

Photograph of a woman getting advice at a walk in community legal advice centre

Advertising Standards Authority

The independent body set up by the advertising industry to police the rules laid down in the advertising codes.

Need advice now?

Call 0845 345 4 345 for free, confidential and impartial advice, or ask us to call or email you back.

back to top