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Claims management regulation

The Compensation Act 2006 provides the statutory framework for regulating the provision of claims management services. Under the Act businesses providing regulated claims management services will need authorisation to operate and if authorised will have to comply with conduct of business rules.

All the regulatory arrangements have been brought into effect and the Regulator’s rules have been published. From 23 April 2007 it becomes an offence for a business to offer claims management services without prior authorisation, exemption or waiver.

The application form is available for completion at the claims management regulation website. The links below will take you to:

• the main regulatory arrangements and application area
• secondary legislation laid before Parliament
• the published Regulator's rules

This statutory framework will help improve the standards of service offered to consumers. A key element of regulation is transparency with a requirement to make clear to consumers the options available for pursuing their claim. The provisions are directed at those persons or bodies that provide claims management services on a commercial basis in respect of claims relating to personal injury, housing disrepair, employment, criminal injury, industrial injuries disablement benefits and financial products and services (for example complaints against banks charges). Anyone providing a regulated service in these areas on a commercial basis will now be required to obtain authorisation and comply with regulatory rules unless they are exempt by Order, the requirement for authorisation has been waived, or they are acting otherwise than in the course of a business.

For further information please contact:

Claims Management Regulation Policy Team
Department for Constitutional Affairs
3.10
Selborne House
54-60 Victoria Street
London SW1E 6QW

Phone: Tel: 020 7210 1325
Fax: 020 7210 0613
Email