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Image from our new online record copying service

16 April

We are introducing a new online process to order copies of documents that are not already downloadable from our website. This will replace the existing estimate request and Digital Express services.

We are still finalising this new and unique system, and to ensure a successful launch have delayed its original completion date by a few weeks. In the meantime, the existing service will continue to operate as normal.

Our new streamlined service will provide an instant quote based on the average cost of copying similar documents and means customers will no longer have to wait ten days for a quote. It also protects the documents as they will only need to be handled once.  The ordering process and range of copying options has also been simplified. However, as is currently the case, customers will still be able to request paper copies, or digital scans for download or delivered on CD.

As some documents can contain hundreds  of pages, where a customer does not know which pages within a document they need copies of, a search fee of £45 will be introduced to recover the cost of searching for the information. 

The Digital Express service stopped taking new orders on 31 March 2010.  Existing record copying customers can log in to the new system with their existing log-ins and passwords.