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Department for Culture Media and Sport

what happens if my request is refused?

What happens if my request is refused or I am unhappy with the response?

DCMS will fully comply with the provisions of the FoI Act, and is fully behind the spirit of the Act, which is for openness and accountability.  However, there will be times when we are unable to provide some, or all, of the information you have requested, because it is not in the public interest to do so.  In these cases, we will explain why we have withheld information. 

Internal Review

If you are dissatisfied with our response you may ask the Department to review the decision - DCMS Internal Review Procedure PDF (51kb).  

From 15 April 2008 the DCMS Public Engagement and Recognition Unit has taken on the internal complaints responsibilities of the Information Management Unit.  If you would like to request an internal review please write to:
 
FOI Central Team
Public Engagement and Recognition Unit
Department for Culture, Media and Sport
2-4 Cockspur Street
London
SW1Y 5DH

Complaint to the Information Commissioner

If you remain dissatisfied after the review and feel we have not complied with our obligations under the Freedom of Information Act, you will be able to complain to the Information Commissioner.

You can contact the Information Commissioner at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Information Line: 01625 545745
Switchboard:   01625 545700   
Fax:   01625 524510
Email:   mail@ico.gsi.gov.uk

Memorandum of Understanding with the Information Commissioner PDF (81kb)

The memorandum is to promote good standards of co-operation between Departments and the Commmissioner when appeals have been made to the Information Commissioner.

 

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