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HMRC completes accommodation reviews of cluster and individual locations in East, North West, South West, Yorkshire and The Humber, Northern Ireland, Scotland and Wales

HM Revenue & Customs (HMRC) is today (Thursday 4 December 2008) publishing the outcomes of a review of HMRC office accommodation housing around 11,730 staff outside its urban centres in the East, North West, South West, Yorkshire and The Humber, Northern Ireland, Scotland and Wales.

The Financial Secretary to the Treasury, Stephen Timms, in a Written Ministerial Statement today said that:

'HMRC's regional review programme, which began in 2006, has been a massive and complex task. When HMRC was created in April 2005 from the Inland Revenue and Customs & Excise it had 105,000 staff and two separate office networks with a total of 590 office buildings in well over 300 locations.

'Throughout the review programme HMRC has consulted on its proposals with staff, trade unions and key external stakeholders including MPs to ensure that no relevant factors were overlooked during the decision-making process.

'These have not been easy decisions. However, the overriding consideration has to be the Department's need to address new and challenging customer demands by restructuring its business and estate in the most effective and efficient way possible.'

Between now and 2012 HMRC plans to withdraw from locations as circumstances allow and at a pace which enables it to maintain and improve customer services.

All enquiry centres where customers can walk into an office and ask for assistance will remain in their current location or nearby.

Decisions in East

Decisions in North West

Decisions in South West

Decisions in Yorkshire and The Humber

Decisions in Northern Ireland

Decisions in Scotland

Decisions in Wales

Round-up of the decisions in East

In the cluster and individual locations within the East Region, 19 office buildings will house the Department's future operations and 18 office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2009 and does not expect to fully vacate all office buildings in the East before summer 2011.

As announced at the start of the consultation in June 2008, the Enquiry Centre at Hitchin was excluded from the feasibility process as it is being retained in its current locality. All other enquiry centre services will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, three changes have been made to the original proposals published in June 2008. We will now retain Government Buildings in Chelmsford, Southgate House in Stevenage and Exchange House in Watford.

The buildings being retained (excluded from this review):

  • Portmill House, Portmill Lane, Hitchin

The buildings being retained are:

  • Anglia House, Bishops Stortford Business Park, Bishops Stortford
  • Eastbrook, Shaftsbury Road, Cambridge
  • Government Buildings, Spur F, Beeches Road, Chelmsford
  • Parkway House, 49 Baddow Road, Chelmsford
  • 14 Headgate, Colchester
  • Custom House, View Point Road, Felixstowe
  • Custom House, Main Road, Harwich
  • St Clare House, Princes Street, Ipswich
  • Vancouver House, County Court Road, Kings Lynn
  • King House, George Street West, Luton
  • Terminal Building, Luton Airport, Luton
  • Nelson House, Prince of Wales Road, Norwich
  • St Cuthberts House, 7 Upper King Street, Norwich
  • New Terminal, Stansted Airport, Stansted
  • Southgate House, St George Way, Stevenage
  • Custom House, Tilbury Dock, Tilbury
  • Cambridge House, 47 Clarendon Road, Watford
  • Exchange House, 60 Exchange Road, Watford

The buildings being vacated are:

  • Triton House, St Andrews Street North, Bury St Edmunds
  • Harlech House, Carnarvon Road, Clacton on Sea
  • Northgate House, St Peter's Street, Colchester
  • 24 Church Street, East Dereham
  • Crown House, Crown Road, Grays
  • Havenbridge House, North Quay, Great Yarmouth
  • Beaufort House, Crown Gate, Harlow
  • Terminus House, Terminus Street, Harlow
  • Gracemead House, Woods Avenue, Hatfield
  • Lord Alexander House, Waterhouse Street, Hemel Hempstead
  • Sovereign House, Hale Road, Hertford
  • Chequers Court, St Germaine Street, Huntingdon
  • Custom House, Alexandra Dock, Kings Lynn
  • Jansel House, Hitchin Road, Luton
  • Rosebery Court, St Andrews Business Park, Norwich
  • Beauver House, 6 Bricket Road, St Albans
  • Crown Building, Newton Road, Sudbury
  • Iceni House, Newland Street, Witham

Impact Assessments have been published for those buildings we intend to vacate.

Round-up of the decisions in North West

In the cluster and individual locations within the North West Region, four office buildings will house the Department's future operations and 12 office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in winter 2008 and does not expect to fully vacate all office buildings in the North West before spring 2011.

As announced at the start of the consultation in June 2008 the Enquiry Centre at 75 Every Street in Nelson was excluded from this review as HMRC was already in discussion with staff regarding relocation to Jobcentre Plus locations. Enquiry centre services will now be provided from the following Jobcentre Plus locations: full-time in Colne and part-time in Nelson. All other enquiry centre services will remain either at their current location or an alternative site nearby.

Also, at the time of consultation, HMRC's plans for Whitehaven were still under consideration and Blencathra House was excluded from the review. HMRC now plans to open a new Contact Centre in Lillyhall and therefore Blencathra House in Whitehaven will be vacated.

Following feasibility studies and consultation, the original proposals published in June 2008 will go forward to implementation.

New location acquired

  • West Cumbria House, Lillyhall, Workington

The buildings being vacated (excluded from this review):

  • 75 Every Street, Nelson
  • Blencathra House, Queens Dock, Whitehaven

The buildings being retained are:

  • Lingate House, 102 Chapel Lane, Wigan
  • Mersey Bank House, Barbauld Street, Warrington
  • Stocklund House, Castle Street, Carlisle

The buildings being vacated are:

  • Furness House, The Mall, Barrow in Furness
  • Towneley House, Kingsway, Burnley
  • Crewe House, 4 Oak Street, Crewe
  • Eskdale House, Shap Road, Kendal
  • Kentmere House, Blackhall Road, Kendal
  • Charter House, 7 Dalton Square, Lancaster
  • Craven House, Churchill Way, Macclesfield
  • Dane House, Chester Way, Northwich
  • Voreda House, Portland Street, Penrith
  • Bridgeman House, Bridgeman Terrace, Wigan

Impact Assessments have been published for those buildings we intend to vacate.

Round-up of the decisions in South West

In the cluster and individual locations within the South West Region, 15 office buildings will house the Department's future operations and 19 office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2009 and does not expect to fully vacate all office buildings in the South West before spring 2011.

Enquiry centre services will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, two changes have been made to the original proposals published in June 2008. We will now retain St Johns House in Poole and Lysnoweth in Truro.

The buildings being retained are:

  • Regent House, Hardaway Head, Barnstaple
  • Holland House, 20 Oxford Road, Bournemouth
  • Longbrook House, New North Road, Exeter
  • Custom House, Arwenack Street, Falmouth
  • Southgate House, Southgate Street, Gloucester
  • Crownhill Court, Tailyour Road, Plymouth
  • The Apex, Brest Road, Plymouth
  • Portcullis House, New Harbour Road South, Poole
  • St Johns House, 1-9 Serpentine Road, Poole
  • Piran House, Nettles Hill, Redruth
  • Penhaligon House, Trinity Street, St Austell
  • Merrywalks House, 2 The Hill, Stroud
  • Wiltshire Court, Farnsby Street, Swindon
  • Michael Paul House, Corporation Street, Taunton
  • Lysnoweth, Infirmary Hill, Truro

The buildings being vacated are:

  • Northbank House, North Road, Bideford
  • Westgate House, North Street, Bridgwater
  • Inland Revenue House, Parabola Road, Cheltenham
  • Kilvert House, 6 Greenways Business Park, Chippenham
  • Vespasian House, Bridport Road, Dorchester
  • Edwin Sims House, Vallis Road, Frome
  • Madford House, Madford Lane, Launceston
  • Sherborne House, Kingsteignton Road, Newton Abbot
  • Penlowarth, St Mary's Terrace, Penzance
  • Custom House, The Parade, Plymouth
  • West Point, Ebrington Street, Plymouth
  • Alexandra House, New Street, Salisbury
  • Spring Gardens House, Princes Street, Swindon
  • Riverside Chambers, Castle Street, Taunton
  • Tor Hill House, Union Street, Torquay
  • Pydar House, Pydar Street, Truro
  • 20 Priory Road, Wells
  • Parkside, Grove Road, Weston-Super-Mare
  • Maltravers House, Petters Way, Yeovil

Impact Assessments have been published for those buildings we intend to vacate.

Round-up of the decisions in Yorkshire and The Humber

In the cluster and individual locations within the Yorkshire and The Humber Region, six office buildings will house the Department's future operations and nine office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2010 and does not expect to fully vacate all office buildings in Yorkshire and The Humber before spring 2011.

As announced at the start of the consultation in June 2008 the Enquiry Centre at Goole was excluded from the feasibility process as this building will be retained. All other enquiry centre services will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, one change has been made to the original proposals published in June 2008. We will now vacate St Peter's House, Doncaster.

The buildings being retained (excluded from this review):

  • Council Offices, Church Street, Goole

The buildings being retained are:

  • Imperial House, 77 Victoria Street, Grimsby
  • Cherry Court, 36 Ferensway, Hull
  • Custom House, Hedon Road, Hull
  • Custom House, Immingham Dock, Immingham
  • Hilary House, 16 St Saviour's Place, York

The buildings being vacated are:

  • Crown Building, Quay Road, Bridlington
  • St Peter's House, Princes Street, Doncaster
  • Weston House, Cleveland Street, Doncaster
  • Heritage House, Fisherman's Wharf, Grimsby
  • Chequergate, Louth
  • Althelstan Court, The Business Park, Ripon
  • Albion House, Northway, Scarborough
  • Station House, 8 Station Road, Scunthorpe
  • Swinson House, 23 Piccadilly, York

Impact Assessments have been published for those buildings we intend to vacate.

Round-up of the decisions in Northern Ireland

In the cluster and individual locations within Northern Ireland, five office buildings will house the Department's future operations and five office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2010 and does not expect to fully vacate all office buildings in Northern Ireland before spring 2011.

Enquiry centre services will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, two changes have been made to the original proposals published in June 2008. We will now retain Marlborough House, Craigavon and vacate Downshire House, Newry.

The buildings being retained are:

  • Fern House, 1a Adelaide Avenue, Coleraine
  • Marlborough House, Central Way, Craigavon
  • Abbey House, Head Street, Enniskillen
  • Foyle House, Dunncregan Road, Londonderry
  • Custom House, Carnbane Way, Newry

The buildings being vacated are:

  • Kilpatrick House, 38 - 54 High Street, Ballymena
  • Bridgewater House, 23a Castlewellan Road, Banbridge
  • Mill House, 24 Railway Road, Coleraine
  • Custom House, Killyhevlin, Enniskillen
  • Downshire House, 22 Merchants Quay, Newry

Impact Assessments have been published for those buildings we intend to vacate.

On 11 June 2008 HMRC published an Equality Impact Assessment (EQIA) for public consultation on the proposals for the HMRC estate in Northern Ireland (outside of the Belfast urban centre). A Summary Report of the Consultation Responses received was published on 15 October 2008 and the EQIA Final Report is published today. This report outlines HMRC's decisions on the proposals and the ongoing mitigating actions being taken in order to minimise any adverse equality impacts identified. We have received guidance and support on the consultation process as a whole, and these documents from the Equality Commission for Northern Ireland.

Round-up of the decisions in Scotland

In the cluster and individual locations within Scotland, nine office buildings will house the Department's future operations and 20 office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2010 and does not expect to fully vacate all office buildings in Scotland before spring 2012.

As announced at the start of the consultation in June 2008 the three office buildings in Aberdeen, Lerwick and Ullapool were excluded from the review and are being retained as the original analysis of staffing projections and available accommodation identified a good match.

The Enquiry Centre in Kirkcaldy was also excluded from the feasibility process as this building will be retained. All other enquiry centre services, including those provided from the Job Centre Plus in Buckie, will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, three changes has been made to the original proposals published in June 2008. We will now retain Marress House, Irvine and vacate Russell House, Ayr and Liberator House, Prestwick.

The buildings being retained (excluded from this review):

  • Ruby House, 8 Ruby Place, Aberdeen
  • 26 Victoria Road, Kirkcaldy
  • Charlotte House, Commercial Road, Lerwick
  • 24 West Argyle Street, Ullapool

The buildings being retained are:

  • Caledonian House, Greenmarket, Dundee
  • Sidlaw House, 4 Explorer Road, Dundee
  • Saltire House, Pentland Park, Glenrothes
  • River House, Young Street, Inverness
  • Marress House, Friars Court, Irvine

The buildings being vacated are:

  • Russell House, 8 King Street, Ayr.
  • Moray House, 17 East Cathcart Street, Buckie
  • Government Buildings, 161 Brooms Road, Dumfries
  • Merchiston House, Foundry Street, Dunfermline
  • Auchencraig, Argyll Road, Dunoon
  • Phoenix House, 1 Wards Road, Elgin
  • Grahame House, 45 - 47 Vicar Street, Falkirk
  • New Reiver House, High Street, Galashiels
  • Custom House, Kerse Road, Grangemouth
  • 99 Dalrymple Street, Greenock
  • Custom House, Custom House Quay, Greenock
  • Crown Building, 51 North Bridge Street, Hawick
  • Longman House, Longman Road, Inverness
  • Mathieson House, 1 Millar Road, Oban
  • 1-3 Water Vennel, Perth
  • Keith House, 4 Seagate, Peterhead
  • Liberator House, Prestwick Airport, Prestwick
  • 9-10 King Street, Rothesay
  • 8 Spittal Street, Stirling
  • Government Buildings, Girnigoe Street, Wick

Impact Assessments have been published for those buildings we intend to vacate.

Round-up of the decisions in Wales

In the cluster and individual locations within Wales, six office buildings will house the Department's future operations and 11 office buildings are due to be vacated. HMRC will vacate office buildings on a phased basis beginning in 2010 and does not expect to fully vacate all office buildings in Wales before spring 2012.

As announced at the start of the staff consultation in June 2008 the office building in Holyhead has not been part of the review and will be retained.

Enquiry centre services will remain either at their current location or an alternative site nearby.

Following feasibility studies and consultation, two changes have been made to the original proposals published in June 2008. We will now retain Government Buildings in Merthyr Tydfil and vacate Crown Buildings in Aberystwyth.

The buildings being retained (excluded from this review):

  • Platform One Office, Railway Station, Holyhead

The buildings being retained are:

  • Crown Buildings, Picton Terrace, Carmarthen
  • Government Buildings, Colwyn Bay
  • Government Buildings, Castle Street, Merthyr Tydfil
  • Ty Moelwyn, Tros Y Bont, Porthmadog
  • Plas Gororau, Ellis Way, Wrexham

The buildings being vacated are:

  • Crown Buildings, Plascrug, Aberystwyth
  • Ty Glyn, High Street, Bangor
  • Government Buildings, Brecon
  • Tremains House, Tremains Road, Bridgend
  • Ty Myrddin, Old Station Road, Carmarthen
  • Eden House, Lakeside, Chester
  • Norroy House, Nuns Road, Chester
  • Government Buildings, Cherry Grove, Haverfordwest
  • Custom House, The Dockyard, Pembroke
  • Ty'r Felin, Lower Mill Field, Pontypool
  • Llys Anwyl, Churton Road, Rhyl

Impact Assessments have been published for those buildings we intend to vacate.