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OGC's Supplier Feedback Service

In January 2007, Transforming Government Procurement set out actions for OGC to improve public procurement. This contained a commitment from government to improve professional standards, to be a more intelligent client for suppliers and for OGC to be an avenue of recourse should these standards not be upheld.
The Supplier Feedback Service was set up in order for OGC to achieve these goals.


The role of the Supplier Feedback Service:

  • Provide a clear, structured and direct route for suppliers to raise concerns about public procurement practice when attempts at resolving issues with a contracting authority have failed.   
  • Provide reasoned feedback to enquirers on their concerns. 
  • Help OGC identify areas of poor procurement practice so it can work with the contracting authority to put them right, and help ensure similar cases do not arise in future. 
  • Take action to reduce the likelihood of similar issues arising in other authorities.

What bodies are covered?

Central Civil Government Department, (e.g. Defra, DFID, DWP, BIS, DFT, etc.) and the MOD
We will work directly with these departments to address feedback from suppliers about these departments or any of the bodies for which they are responsible.

The Wider Public Sector, (e.g Local Authorities, NHS Trusts or Education establishments)
We will work with a designated lead authority who will consider the feedback provided. If the lead authority decides to pursue the concerns raised, they will liaise directly with the relevant contracting authority to investigate the matter. We will maintain an oversight role in these instances.

Utilities that are Contracting Authorities (e.g London Underground)
We will work with a designated lead authority who will consider the feedback provided. If the lead authority decides to pursue the concerns raised, they will liaise directly with the relevant contracting authority to investigate the matter. We will maintain an oversight role in these instances.

We will also continue to work closely with other bodies such as SOLVIT and the Public Procurement Network to ensure that feedback is directed to the most appropriate source of help.    

Before submitting Feedback

You are required to read the terms set out in our scope and remit. This sets the outcomes that we may be able to achieve in relation to your concerns, and you will be asked to accept these before submitting your form.

Guidance notes on completion of the form and further information on how your matter will be handled can be found here.

Supplier Feedback Service: (PDF 1.9MB). This document aims to provide suppliers with real examples of how the Supplier Feedback Service can help. It sets out a number of actual scenarios where we have worked with suppliers to address their concerns, though these examples have been anonymised to ensure confidentiality. The examples may also be useful for contracting authorities, to illustrate how their practices can impact on suppliers.