Last updated - 31st March 2010
The Civil Service Pension arrangements cover a wide range of benefits across a number of schemes. These can often seem complicated, however there is plenty of support available to you and your organisation. Information on the types of support and guidance available can be found below
Employer Pension Notices (EPNs) contain vital information and tell you about any changes to policy or procedures that will affect the employer role. You can have them e-mailed to you directly or you can visit these pages. If you are not on the distribution list and feel that you should be, please contact the employer helpdesk (details below).
The EPG is the source document for employers and contains important information on the roles and responsibilities of the employer in administering the CSP arrangements. You will find the Employers’ Pension Guide (EPG) on this site.
If you have a query about a member’s pension you should contact your pensions administrator in the first instance. There is a dedicated Employer Helpdesk to help HR staff with any contentious problems for which you have been unable to find guidance in the EPG or EPNs, or if your pensions administrator is unable to help you.
You can contact the helpdesk via e-mail at email@example.com or phone on 01256 846414.
Please note that this helpdesk is not for members. If you are a member and have a query about your pension you should contact your pensions administrator. You can find their number in the pensions helplines section.
If you have a question about your pension please contact your pension administrator who wil be able to advise you. To find out who they are and their contact details please use
Pensions helplines and complaints