Zaara joined the Service as an HEO(D) in a department delivering services direct to the public. She was managed through a 3-4 year development and training programme during which time she managed a front-line office and had a posting in HR.
Early foundation in operational delivery
Whilst completing her Fast Stream training Zaara completed modular training in:
- Programme and Project Management
- People Management
During her time as a front line office manager Zaara developed her leadership and management competences with the help of some specific coaching.
Development of core skills in PPM, finance, people management and analysis. Early foundation in core SCS skill of strategic thinking
Development of leadership and management competences
Zaara was promoted to grade 7 as a delivery manager, her chosen career path decided by her mix of skills, experience and a discussion with her department’s Operational Head of Profession. She was a grade 7 operational delivery manager for 2½ years.
This was followed by a posting to a policy team as a delivery ‘expert’ to help develop thinking about options for reform.
Selection of career ‘family’
Further deepening of job-related professional expertise
Policy delivery experience
Zaara was then seconded to a large retail organisation where she worked in customer relations. After a year, she returned to the Service and further training in leadership and management. During this time Zaara completed her part time MBA.
Her next position was running a large area function in her parent department and advising on a large policy area.
Broader experience in the private sector; development of core SCS skill in communications & marketing
Development of leadership competences and core skills