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Frequently Asked Questions

http://online.ogcbuyingsolutions.gov.uk/graphics/notices/supplier_zone/faqresize3.jpgIf you cannot find an answer to your question on this web page, please do not hesitate to telephone our Customer Service Desk on 0345 410 2222 or e-mail:  info@buyingsolutions.gsi.gov.uk for further assistance.

Who are Buying Solutions?

Buying Solutions is the national procurement partner for UK public services, enabling customers to improve value for money and efficiency. We are an Executive Agency of the Office of Government Commerce in the Treasury.

We have extensive expertise in procurement, with over 500,000 products and services delivered through more than 600 suppliers in Professional Services, Property & Office Solutions, Energy, Travel, ICT and eCommerce.

For further information please visit our General Information area which can be found in our About Buying Solutions section.

Who are OGC?

The Office of Government Commerce (OGC) is an independent Office of the Treasury reporting to the Chief Secretary. It is responsible for a wide-ranging programme which focuses on improving the efficiency and effectiveness of central civil Government procurement. In addition, OGC has an important role in developing and promoting private sector involvement across the public sector. For further information please visit www.ogc.gov.uk.* (*External web site)

What is Buying Solutions' relationship with OGC?

We work closely with our parent body to ensure that our services, and the framework agreements through which we deliver them, fully enable the implementation of public procurement policy.

We play an important part in delivering the government's eProcurement agenda, by developing a range of web-based solutions for transactional purchasing.

Who can use Buying Solutions?

Any UK Public Sector Contracting Authority, as defined by the Public Services Contract Regulations 1993 (which implement Council Directive 92/50/EC) and as amended by the Public Contracts Services and Supply (Amendment) Regulations 2000 (which implement European Parliament and Council Directive 97/52/EC), or any Service Provider acting on its behalf, can utilise Buying Solutions framework agreements.

If I have a suggestion for improving some aspect of your service, how can I let you know?

Please telephone our Customer Service Desk on 0345 410 2222 or email info@buyingsolutions.gsi.gov.uk. They will ensure that your suggestion is passed on to the appropriate team.

What do I do if I am unhappy with a product or service?

Please telephone our Customer Services Desk on 0345 410 2222 or email:  info@buyingsolutions.gsi.gov.uk  We will advise the relevant Category Team(s), who will contact you within 2 working days. We always strive to resolve your complaints in an efficient and timely manner.  You should expect a reply within 21 working days. If we cannot respond fully to your complaint within 21 days we will keep you informed of the progress of our investigation.

For further information, please visit our Contact Us page.