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Service Implementation

The National Programme for IT involves major clinical and operational changes as part of systems implementation. Realising the potential benefits which the Programme will bring requires a focus on the human elements of change and its effect on those people who will actually use the new technology.

A strong focus is now required on effective service implementation, developing the culture and capability of the service to embrace IT, building an articulate and ambitious local change agenda enabled by IT, preparing effectively for deployment and systematically driving out the benefits.

The programme's Service Implementation Directorate exists in order to support the NHS in maximising the value gained from the investment in the National Programme.

The Service Implementation area contains the following teams: