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Customer Advice & Awareness Manager (SEO), ISTED

Summary Information for vacancy - reference ICS/SEO/998


Food Standards Agency


£30,000 circa


YO1 7PR, York, North Yorkshire, Yorkshire & Humberside
WC2B 6NH, City of London, Greater London, London

Closing Date

20 April 2010

Interviews start

Not specified




Middle management

Pay frequency


Appointment Terms


Working Arrangement

Full time,Part time,Job share

Travel required


No of vacancies


Field of work

Information Technology

Brief Description

The FSA’s new structure and strategic plan significantly increases the requirements and opportunities for on-line working and for the on-going development of ICT services. If this is to be delivered, it is essential that we promote exploitation of all deployed hardware, software, products and services available and keep users abreast of developments within ISTED.
This role is an opportunity to create a comprehensive ICT marketing and communication strategy, through which advances in all deployed technology and software can be cascaded to meet the business requirements of a leading scientific authority.

Vacancy description

You will be a senior member of the ISTED Business Development team, responsible for the creation of a comprehensive ICT Training Strategy to ensure improvements to applications, hardware or software can be fully exploited and cascaded to all internal and external users. This will include ensuring that ICT policies are fully understood and complied with through a variety of user awareness, education and training engagements.

This position is based in York or London and a regular amount of travel will be required in between the two sites.



You will have a strong background in IT, with experience of designing, developing and delivering specialist teaching or training to multi skilled audiences. You will have a good understanding of a wide range of ICT systems, the ability to document policy and procedure, and to engage and work collaboratively with both ICT colleagues and business customers including Personal Development professionals.

Please see the attached job description and personal specification for the Essential and Desirable criteria for this position.


Further information

CRB check required - No

Regulated by OCSC - No

Reserved for existing civil servants - No

Reserved for UK nationals - No

How to apply

When submitting your application form please email to, quoting the reference number: ICS/SEO/998.

Please Note: We are unable to accept CVs.


190310100611_JD Customer Advice and Awareness Manager v4.1.doc
190310100713_Equal Opportunities Form.doc
190310100642_External Application Form.doc
190310100454_FSA Core Competency.pdf

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The Professional Skills for Government (PSG) competency framework is a structured way of thinking about jobs and careers for Civil Service staff at all grades. It sets out the skills you need to do your job well as a member of the Civil Service, no matter what grade you are or where you work.