National Passenger Survey
How satisfied are you?
We consult 50,000 passengers a year to produce the National Passenger Survey (NPS) - a network-wide picture of passengers satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers' overall satisfaction and satisfaction with 29 specific aspects of service can, therefore, be compared over time.
If you have any questions regarding the National Passenger Survey please contact David Greeno or Ian Wright on 0300 123 0860.
Latest survey results
You can download the latest report by following the link below:
National Passenger Survey Autumn 2009
You can access the NPS Reportal website by following the link below:
NPS Reportal results
To view details of other planned research, please follow the link below: