Audit Commission

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Shaw Trust accessible logo

The Audit Commission is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We work with pan-disability charity the Shaw Trust to audit and improve the accessibility of our website, participating in their website accreditation programme. This combines a full technical audit with rigorous disability user testing. Every member of their testing team is an experienced assistive technology user and understands the frustrations of not being able to access websites that don't consider the needs of disabled users.

This website has achieved the Shaw Trust 'Accessible' rating (external link). But we are nevertheless actively working to increase the accessibility and usability of our website, and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 (external link), and AAA where possible. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant, as far as possible within the constraints of our content management system, with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

We are continually seeking solutions that will continue to improve our website's accessibility. Should you experience any difficulty in accessing our website, please don’t hesitate to contact us at

Key accessibility features

Access keys

We have included the UK Government's standard access keys to enable you to navigate the main website sections using the keyboard.

How to use

For Internet Explorer users, press the 'Alt' and the number you want, listed below.

For Firefox users, press 'Alt' and 'shift' and the number you want, listed below.

Supported keys

S - Skip navigation
1 - Homepage
2 - About us
3 - Sitemap
4 - Search
5 - Local government
6 - Community safety
7 - Fire and rescue
8 - Health
9 - Housing
0 - Access key details

Listen to this website

BrowseAloud logo

You can listen to this website with BrowseAloud, which is free to download from the BrowseAloud website.

Find out more about BrowseAloud and download the software.


Some documents are provided as Adobe PDFs. We recognise that visually impaired users might have difficulty accessing these files. All recent PDFs are produced to be accessible. However, some older content may be more difficult to access. 

Visit Adobe (external link) for free tools that will convert PDFs to plain text or HTML, and for further information about PDFs and accessibility.

If you require a copy of PDF documents on this site in large print, in Braille, on tape, or in a language other than English, please call: 0844 798 7070.

Changing text size

You can change text size using your browser.

In Internet Explorer, go to 'view', 'text size'. Select the text size you require.

In Firefox, go to 'view', 'text size'. You can increase or decrease the text size as required.

Please email us at to give us feedback - this will help us to improve our website.