Defra website: Help
This site is intended to cover the information needs of many different potential audiences - the general public, consumers, farmers and growers, the food industry and associated professionals, schoolchildren, students, teachers and academics and so on. It is structured to present simple information first, with an indication of more detail further into the site.
If you have any queries about Defras work and policies either e-mail the Helpline or phone between 09:00 and 17:00 Monday - Friday on the local call rate number 08459 335577. For more information see Contacting Defra.
Specifically in relation to the website, we welcome feedback and suggestions about any problems you may have with the site. Please e-mail the Defra Webmaster.
Given the wide variety of information on our site, we recommend using our A-Z index as an aid to finding the information you want.
Most pages on the site are in a standard format, similar to the page you are looking at now. This has been tested on a variety of browsers and platforms. It is designed to display best with your monitor set at a screen resolution of 1024x768 pixels or larger.
On each page which follows this format you can see which subject area of the site you are in (the site's major subject areas are listed on the home page) by looking at the main tabbed heading at the top right of the screen.
On many pages you will see a navigation section under the Defra logo, showing you where you are within the hierarchy of the site, and providing links back up to more general pages in the same area.
At the foot of the page you will find information on the date the page was published or last modified, and further links to key pages on the site.
You can search the pages on the Defra website by using the Search box in the top of the page. Please enter the word or words to look for in the box, then start the search by pressing Enter.
You can look for several words either singly or in combination. You can also exclude words. For example:
to find pages containing information about sheep, enter:
to find pages containing information about sheep, beef or pigs, enter:
sheep or beef or pigs
to find pages containing information about both sheep and pigs, enter:
sheep and pigs
to find pages containing information about sheep, but not those that contain information about beef, enter:
sheep not beef
Remember that there are many synonyms for the terms used in this service. For example, you might find more information if you searched for sheep or lamb or mutton.
Many Defra documents contain unfamiliar abbreviations and acronyms. We hope our glossary of abbreviations and acronyms will help you.
You are advised to save large files or files that you need to work on (interactive PDF forms, Excel or Word documents) onto your computer.
On a PC using Microsoft Internet Explorer web browser:
- right click the link
- slect "save target as"
- choose a suitable location on your PC
On a PC using the Firefox web browser:
- right click on the link
- choose "savelink as"
- choose a suitable location on your PC
This site principally uses files of the following five types:
(Users will need to have the correct software loaded on their machines to make full use of the information available.)
HTML is the basic file format used on the Internet, this page is in HTML format. It is our policy to make as much information as possible in this format. Sometimes, for technical reasons, some data may be made available in the following alternative formats.
Documents marked PDF are saved in Portable Document Format (PDF). To read them you will need a copy of Adobe Acrobat Reader. The Acrobat Reader software is available for downloading free of charge.
Viewers with visual difficulties may find it useful to investigate services provided by Adobe to improve the accessibility of Adobe Acrobat documents - http://access.adobe.com
Note: We do not normally publish scanned documents but very occasionally this is unavoidable. We will try to make such documents as accessible as possible (including through automatic recognition of scanned text) but if you are unable to read any scanned documents, do contact us and we will endeavour to provide the material in a more accessible format.
DOC is the file type for documents created using Microsoft WORD. This is a widely used word processing package.
XLS is the file type for documents created using Microsoft EXCEL. This is a widely used spreadsheet package.
CSV stands for Comma Separated Values and is the spreadsheet equivalent of .txt for word processors. You can cut and paste a CSV file into the spreadsheet of your choice or download to your PC.
Page last modified: 1 December 2009