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Consumer Issues

We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.

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Know Your Consumer Rights campaign

The Department has launched the Know Your Consumer Rights campaign, a major new drive to support consumers and help them understand their legal rights.

The Department is working with Consumer Direct, the Office of Fair Trading, Consumer Focus and the Trading Standards Institute to highlight the campaign.

Consumer Minister Kevin Brennan said:

“Robust protections are in place to support consumers. But we want to see a dramatic improvement in awareness of those protections and rights. "

As part of the launch BIS commissioned researchers to carry out a survey of consumers' understanding of their rights. You can read the executive summary of the survey.

To find out more about your consumer rights see the campaign pages at Consumer Direct.

Consumer White Paper

A better deal for consumers: Delivering real help now and change for the future has now been published. The White Paper and its accompanying documents are available on our Consumer White Paper page.

The summary of responses to the Consumer Law Review has also been published and is now available.

Learn more about what's in the White Paper with our five question quiz?

Popular links:

Consumer Fact SheetsBuying & SellingProduct SafetyCredit and Debt

Individual Consumer Complaints

Please only contact the Department on policy issues: we can not provide advice on individual consumer problems or complaints.

Individual consumer problems or complaints should be taken to the Government-funded Consumer Direct (Tel: 08454 04 05 06).

Consumers in Northern Ireland should contact Consumer Line (Tel: 0845 600 6262).

Consumer Policy monthly e-bulletin

Catch-up on all the latest consumer policy news from the Department by subscribing to our monthly E-Bulletin newsletter.