Ways to contact us
To contact Consumer Direct, you can either phone us on one of the numbers listed below, or send us an email to explain your problem. Either way, we will deal with your query as soon as we possibly can.
When we're open
- 8:00am – 6:30pm Monday to Friday
- 9:00am – 1:00pm Saturday
- Closed on bank holidays and public holidays
View our Privacy Policy
By phone
Call us today
- Call an adviser for help or advice: 08454 04 05 06
- Call a Welsh-speaking adviser: 08454 04 05 05
- Minicom users: 08451 28 13 84 - Consumer Issues only.
For Energy and post issues - Typetalk is available by dialling 18001 followed by the full Consumer Direct number you wish to call.
The advice and information we give is free and you can call as many times as you need to. Calls to the Consumer Direct 0845 numbers are charged at no more than four pence per minute from a BT landline and may be free depending on your call plan. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone service provider.
By email
You can send an email to get advice, find out your rights or make an enquiry. Or you can tell us what you think about Consumer Direct.
Safari web browser is currently unsupported on the complaint form. If you do not have access to a different web browser, such as Internet Explorer, please call Consumer Direct on 08454 04 05 06.
Send email
- Get adviceEmail us and find out your rights:
- FeedbackTell us what you think about Consumer Direct:
