The Driving Standards Agency's information charter

The Driving Standards Agency (DSA) is an executive agency of the Department for Transport (DfT). DSA has statutory responsibility under the Road Traffic Act 1988 for, among other things, the delivery of the theory and practical driving tests. DSA holds details of 3.7 million tests conducted each year. DSA is also required under the Road Traffic Act to keep and maintain the Register of Approved Driving Instructors (ADIs) and assess the fitness of ADIs to remain on the Register and Potential Driving Instructors (PDIs) to be entered onto the Register. The Register holds details of 40,000 registered ADIs and 50,000 PDIs.

We know how important it is to protect your privacy and to comply with the Data Protection Act. If we ask for your personal information we will: 

In return, to help us keep your information reliable and up to date, we ask you to: 

How to find out what personal information we hold about you

You can find out if we hold any personal information about you by making a subject access request under the Data Protection Act 1998. If we do hold information about you we will:

To help us give you the information you want, we need you to tell us which part of DSA you have been dealing with. Under the Data Protection Act we are allowed to charge a fee for responding to a subject access request. We currently make a charge of £10 for responding to a subject access request.

Details of how you can make a request to DSA are available on the DSA website.

When we share information

We are committed to providing the best and most efficient service to our customers. We may share personal information within our organisation or with other bodies where it would be compatible with the purpose for which we collected it, and/or where we are required or permitted to do so by law.

There are some cases where we can pass on your information without telling you, for example to prevent and detect crime or to produce anonymised statistics. In all cases - whether data is shared internally or externally - DSA will act in accordance with the DPA and other relevant legislation.

To find out more about who we share information with, go to internet privacy statement.

The training and guidance we give to our staff

We operate a series of data protection compliance and security policies to ensure that DSA staff are continually aware of, and adhere to, our commitment to protect your privacy and to comply with the Data Protection Act. From Autumn 2008 we will be providing renewed general awareness training to all our staff. Those in positions with formal responsibility for information handling already have received, or will be receiving, additional specific training.

How to make a complaint

If you are unhappy with the way we have handled your personal information and wish to make a complaint, please write to the Data Protection Officer, DSA Knowledge and Information Management Team, DSA. We will acknowledge your complaint within 5 working days and let you have a full response within 20 working days. If it is not possible to respond fully within this timescale, we will write and let you know why and say when you should receive a full response.

For more information

If you would like to contact us in relation to this Charter, please email or write to the Driving Standards Agency, The Axis Building, 112 Upper Parliament Street, Nottingham, NG1 6LP.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 524510 Website: