quick answers to our most frequently asked questions
The London Information Centre is located in Bloomsbury Street between Tottenham Court Road and the British Museum. Its main functions are the provision of company information, the receipt of statutory documents and the processing of specific premium same-day services.
The London office processes the following applications on a same day basis:
There is a 3:00pm deadline for the processing of all same-day applications. All documentation must be delivered to the London office, correctly completed and including the appropriate fee, by this deadline to be processed on that day. Customers should enclose a telephone number with all applications to enable our staff to make contact regarding collections or rejections. All certificates can be posted upon request.
Any rejected applications will be notified by phone when all other queued applications have been processed. Once corrected, the application must be returned to Companies House by 3:00pm to be processed that day.
Please note that any applications received after 3:00pm and before 5:00pm will be retained to be processed on the following working day. We advise against submitting a same-day application after 5:00pm as all post received after this time will be forwarded, unopened, to our Cardiff office.
All same day applications are charged at £50 except the SH50 application which is free of charge. A re-registration with a name change is charged at £100. A change in status (e.g. LTD to PLC) does not constitute a change of name.
If you would like advice in completing forms, see the guidance notes section of our website, call our contact centre on 0303 1234 500 or visit us in person and we will be happy to help you.
The following certified copies can be ordered and collected from the London office on a same day basis.
Same day applications must be ordered by 2pm and cost £50 per document or certificate and standard applications cost £15.
The public search room allows access to statutory information through its on-line system.
All documents filed since April 1995 are instantly available from our image database. Earlier documents can be ordered via the Scan Upon Demand Service (delivered within 2 hours of ordering) or by ordering the microfiche, which is available for collection from 8.30am the next working day when ordered by 3.30pm. Alternatively the microfiche will be dispatched on the day of order and delivered by post. We can also arrange for historical hard file searches to be viewed in our London office. For more information on products and services, please call our contact centre on +44 (0)303 1234 500.
During normal office hours staff are happy to date-stamp either a written receipt or a copy of the covering letter, but we regret that we are unable to stamp copies of the documents themselves.
There is a letterbox in our front door to enable deliveries outside office hours. All documents posted through the letterbox until midnight will be given that days date and forwarded unopened to our Cardiff office. Please note there are no facilities to provide receipt of delivery outside our opening hours.
The letterbox is 37cm long by 6.5cm wide.
The opening hours are 9am to 5pm but we open from 8:30am for deliveries and collections.
How to find us
PO BOX 29019
Tel +44 (0)303 1234 500
Opening hours - Monday to Friday 9.00am - 5.00pm (8.30am for deliveries and collections)