How to contact the Driving Standards Agency
The Driving Standards Agency (DSA) is a large organisation. We want to help you to contact the right part of the agency, so we can deal with your query or complaint quickly.
Our opening hours are 8.00 am to 6.00 pm, Monday to Friday.
Please use these links to find the contact details you need.
When ringing the 0300 200 1122 number, initially you will be presented with the choice of selecting option 1 for theory test and option 2 for practical tests.
Option 2 provides a secondary menu offering further options for ADI, Pass Plus, Arrive Alive, Driver CPC, Customer Services etc.
For example, if you have an ADI related enquiry then you should choose options 3 or 4 from this secondary menu depending on your actual needs.
Theory and practical tests:
You can book your theory or practical driving test online, over the phone or by post. The quickest and easiest way to book and manage your test is online at direct.gov.uk/drivingtest. If you want to complain about DSA, please read our complaints procedure first.
- theory test telephone booking numbers
- theory test queries and complaints
- practical test telephone booking numbers
- practical test queries and complaints
If you want to complain about DSA, please read our complaints procedure first.
- compulsory basic training (CBT) team
the CBT team can advise you of the availability of CBT courses in your area and answer general enquiries about motorcycle training and testing
- experienced driver assessment services (Edas)
DSA offer industry two road safety services to assist companies in managing road-related risk, more specifically to address driving standards through assessment and continued driver development
- fleet driver trainer team
the fleet driver trainer team are responsible for administering the voluntary list of fleet driver trainers
- instructor services
the instructor services team maintain the register of Approved Driving Instructors (ADIs) and offer advice on the ADI qualification process
- Pass Plus
the Pass Plus team deal with the administration of the Pass Plus scheme including issuing certificates to successful candidates and the registration of Pass Plus instructors
- DSA headquarters
DSA is one of the executive agencies that forms the Motoring and Freight Services group, within the Department for Transport (DfT)
- central operations
the central operations team initiate and co-ordinate procedures to ensure uniformity and efficiency of operational activities through best practice
- chief executive’s private office - correspondence
the chief executive’s private office correspondence team deals with Ministerial, chief executive’s and official correspondence relating to DSA
- freedom of information (FoI)
the FoI team deals with requests received under FoI Act, Data Protection Act (DPA) and the Environmental Information Regulations
- press office
the press office deal with all press and media enquiries
the recruitment team deal with the recruiting driving examiners and administrative staff
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About this website
So that we can monitor and develop the DSA website we are interested in your views on its:
- ease of use
You do not have to give your name or email address if you do not want to, but we will need these if you want a reply. All comments will be treated confidentially and will not be used for any other purpose.
If your comment is about a specific page, please include the full web address of the page in your message. For example: 'http://www.dsa.gov.uk/Category.asp?cat=278'