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  • Making a differenceSee what we've achieved for passengers over the past year.
  • Merry ChristmasMerry Christmas and a Happy New Year from the independent passenger watchdog.
  • Train disruption panelTo make your views known on service disruption, join our train disruption panel
  • Passenger VoiceOur Autumn 2009 Passenger Voice stakeholder bulletins were released on 8 December.

Buses and coaches

Our role is expanding.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

Passenger Director Ashwin Kumar will be speaking at the Oxera Rail Policy Group's quarterly meeting, which will be held on 28 January 2010 in Oxford.


The National Passenger Survey is required to comply with the arrangements of the Code of Practice for Official Statistics and with the Pre-release Access to Official Statistics Order 2008.

Find out more about our compliance arrangements by following the link below.





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Passenger Poll

As the government looks to extend high speed would you be willing to pay a premium to travel on a faster service (time saving 20/30 mins)?

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