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HEFCE DEL
SHEFC HEFCW

HEFCE July 2003/31
Value for money initiative
This report is for information and guidance

© 2003 DEL/HEFCE/HEFCW/SHEFC

 

 

The UK Value for Money Steering Group

Catering management in higher education

National Report and Catering Toolchest

This report and the resources in the toolchest are the products of a study of catering services in higher education. The study used the EFQM Excellence Model as a framework to identify the management issues: these are summarised in the National Report, which includes action points for best practice. The Catering Toolchest is available only on the web. It contains a wealth of additional material such as case-studies, benchmarks, checklists and model templates, as well as useful references and a bibliography.

National Report

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Contents and foreword

Executive summary

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Report
[ MS Word 169K | Zipped Word 92K | Adobe PDF 107K | Zipped PDF 90K ]

Catering Toolchest

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Contents and scope

Annex B Useful references

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Toolchest
[ MS Word 218K | Zipped Word 52K | Adobe PDF 170K | Zipped PDF 152K ]

Annexes A-D
[ MS Word 436K | Zipped Word 131K | Adobe PDF 285K | Zipped PDF 245K ]