You can make a complaint by writing, fax, email, telephone or in person (by appointment please).

If you are writing or faxing your complaint, please provide your telephone number if a response by telephone would be convenient.

If you are emailing, please state if a reply by telephone is acceptable or if a response by email is required. If not, please provide your full postal address.

If you know the part of the Department which is relevant to your complaint, or the name or title of an appropriate member of staff, please make your complaint direct to them.

If you do not have this information please contact the Department's Public Communications Unit who will give you the contact details for the most appropriate person.

Public Communications Unit
Department for Children, Schools and Families
Sanctuary Buildings
Great Smith Street
London
SW1P 3BT

T: 0870 000 2288
Textphone/Minicom: 01928 794274
Fax: 01928 794248
complaints@dcsf.gsi.gov.uk