Our promise

The Department is committed to providing a quality service and achieving the highest standards of conduct (and has adopted these commitments as Departmental values). One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers.

Therefore we aim to ensure that:

This section explains how to make a complaint about the Department's services we provide to the public. This concerns our information, how we handle enquiries and a number of specialist services.

This procedure is not applicable for complaints about related organisations, issues and decisions. If you have a complaint about a particular Government policy, you can contact the minister for that subject area of policy, or alternatively contact your local MP.