Complaints about Ofsted’s work: proposed improvements to the process
Date: 21 Oct 2009
HMI: 090255
Publisher: Ofsted
Summary
Ofsted is reviewing arrangements for the handling and investigation of concerns about our work and the conduct of our staff. We want to ensure that our approaches are closely matched to the needs of those making complaints. This consultation outlines how we propose to develop our complaints procedures. We aim to achieve a transparent process that is fair, accessible, and makes the best use of the valuable information provided by complainants to improve the service provided to children, young people and learners of all ages.
The closing date for the consultation is 13 January 2010.
If you would like a version of this document in a different format, such as large print or Braille, please telephone 08456 404040 or email enquiries@ofsted.gov.uk.
The consultation document is available in two formats.
- Word version - questionnaire can be filled in by hand or on your computer
- PDF version - questionnaire can be filled in by hand
You can also download the consultation document in any format and then complete the online questionnaire (this link opens in a new window).