Previous Intellect Event

Public Service Reform Event - Tower 09

Putting Citizens and Businesses in Control

14 May 2009, Guoman Tower Hotel, London

For the second year running the Cabinet Office and Intellect hosted an event designed to bring together 350 public and private sector officials ranging from chief executives and senior managers to customer facing staff. This event formed an important part of the government calendar for public sector engagement and service transformation.

What was talked about?

Tower 09 focused on achievements to date and how these can be built upon to progress the large scale transformation of public services. It also covered how public services are designed, enabled and delivered, to make a positive difference to the lives of citizens. The objectives of the conference was to encourage the sharing of experience and innovation between leaders; to celebrate success; and to ensure that those actually driving service transformation across government understand the government priorities and provide support for those proposing radical reform.

The theme for this event was 'Putting Citizens and Businesses in Control' and covered:

• empowering citizens in the digital age
• frontline engagement
• focus on the consumer/customer/user of public services to businesses
• innovation and efficiency
• public service reform

Download presentations (Delegates only)

• TCS Plenary Presentation (PDF 644KB) - Brian Woodford, Public Sector Director of TCS UK & Ireland
• The right operating model for service delivery? (PDF 6MB) - Brian Woodford, Director UK & Ireland Public Sector
• Digital engagement at DIUS: smarter conversations, better outcomes (PDF 2MB) - Steph Gray, Head of Engagement, DIUS Further Education
• The practicalities of delivering innovation (PDF 147KB)- Sarah Fogden, Deputy Director Public Service Reform
• Empowered Citizens (PDF 996KB) - Richard Allan, Head of Government Affairs UK & CISCO Systems Chair POI Taskforce
• Wipro: From Procrustes to Proteus via Haldane (PDF 337 KB) - Geoff Llewellyn, Director, Public Sector
• Public services: the consumer view (PDF 2MB) - Ed Mayo, Chief Executive, Consumer Focus
• A perfect storm (PDF 2MB) - David Albury, Co-Chair, The Innovation Unit, Visiting Professor in Innovation Studies, King's College London; Expert Adviser to Capgemini; NESTA Public Service Innovation Lab Associate 
• Public Service Reform: next steps (PDF 160KB) - Chris Wormald, Director Public Service Reform, Cabinet Office
• Designing for Businesses (PDF 937KB) - Andrew Summers, Chairman of Companies House, Chairman of Design Partners and Deputy President of the Royal Society of Arts

View the Public Service Reform Event - Tower 09 - photo gallery 2009

Who attended?

Public sector colleagues and suppliers that are interested in public sector reform and the Transformational Government Agenda. The level of attendees were CEOs, senior civil servants, middle managers and front line staff.

Heads and Directors from the following organisations also attended this event:

• Central Office of Information (COI)
• Communities and Local Government
• Department for Children, Schools and Families (DCSF)
• Department for Environment, Food and Rural Affairs (DEFRA)
• Department for Innovations, Universities and Skills (DIUS)
• Department for Transport (DfT)
• Department of Business, Enterprise and Regulatory Reform (BERR)
• Directgov
• Department for Work and Pensions (DWP)
• Her Majesty’s Revenue and Customs (HMRC)
• Ministry of Defence (MoD)
• Ministry of Justice (MoJ)
• The National Archives

What did i miss?

This one-day conference, themed around the provision of services to the citizen and business, at which many of the key decision-makers and buyers within Government that are charged with developing and delivering these services were either speaking or attending the event.

When and where was it?

Thursday 14 May 2009

09:00 - 17:00

Guoman Tower Hotel

St. Katherine's Way

London E1W 1LD