Unhappy with a train company's response to your complaint?
Contact our helpline:
Our role is expanding.
Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.
There will be a Passenger Focus board meeting on Wednesday 14 October 2009, to be held at Whittles House, 14 Pentonville Road, London, N1 9HF.
The National Passenger Survey is required to comply with the arrangements of the Code of Practice for Official Statistics and with the Pre-release Access to Official Statistics Order 2008.
Find out more about our compliance arrangements by following the link below.
How satisifed are rail passengers in Britain?
Do passengers need government more or less involved in bus and rail services?