Digital Engagement

Calling Open Data Developers: We need your help

From today we are inviting developers to show government how to get the future public data site right - how to find and use public sector information.

The developer community through initiatives such as Show Us a Better Way, the Power of Information Taskforce, MySociety and Rewired State have consistently demonstrated their eagerness and abilities to "Code a Better Country".  You have given us evidence and examples to help drive this forward within government.

We have an early preview of what the site could look like; we are now inviting interaction and comment from the developer community. With over 1000 existing data sets, from 7 departments (brought together in re-useable form for the first time) and community resources, we want developers to work with us to use the data to create great applications; give us feedback on the early operational community; and tell us how to develop what we have into a single point of access for government-held public data.

We know it is still work in progress, and there’s still a lot to do. That’s why we need you to help us get this right. Let us know what features or changes would make the site better for your and what other data sources you would like to see here.

To join in please sign up to the Google Group and we will get in touch.

Let your developer colleagues know and use #opendata on Twitter.

Reproduced with kind permission from Matt Jones

Opening up data in the Home Office

Slightly late in highlighting this, but the Home Office have taken their first steps in opening up their data. They have published a page that collates all their non-personal information on www.homeoffice.gov.uk/data. This is a very positive first step in the Home Office's journey towards opening up their data in line with Recommendation 14 of the Power of Information Taskforce Report. Over the coming weeks we will be working with the Home Office as they add more data, improve how it is exposed, etc.

Template Twitter strategy for Government Departments

Guest post by Neil Williams, head of corporate digital channels at the Department for Business, Innovation and Skills (BIS). Neil blogs at http://neilojwilliams.net/missioncreep and is @neillyneil on Twitter.

You might think a 20-page strategy a bit over the top for a tool like Twitter.

After all, microblogging is a low-barrier to entry, low-risk and low-resource channel relative to other corporate communications overheads like a blog or printed newsletter. And the pioneers in corporate use of Twitter by central government (see No 10, CLG and FCO) all started as low-profile experiments and grew organically into what they are today.

But, having held back my JFDI inclinations long enough to sit down and write a proper plan for BIS's corporate Twitter account, I was surprised by just how much there is to say - and quite how worth saying it is, especially now the platform is more mature and less forgiving of mistakes.

So in case it's of use to others who are thinking of doing the same, I've turned BIS's Twitter strategy into a generic template Twitter strategy for Departments (PDF file) [Scribd version ]

You're welcome to re-use this however you like, be that to adopt it wholesale or remix it to suit the needs of your organisation. Let me know any changes you'd make (I am sure there will be lots) via the comments below or get in touch directly.

For the next version of this document I’d like to set down how and when civil servants should support, encourage and manage Ministers' use of Twitter for Departmental business (and navigate the minefield of propriety this might imply), and add a light touch policy for officials who tweet about their work in a personal capacity.

Finally, some of the benefits I've found of having this document in my armoury are:

• To get buy-in, explain Twitter's importance to non-believers and the uninitiated, and face down accusations of bandwagon-jumping
• To set clear objectives and metrics to make sure there's a return on the investment of staff time (and if there isn’t, we’ll stop doing it)
• To make sure the channel is used consistently and carefully, to protect corporate reputation from silly mistakes or inappropriate use
• To plan varied and interesting content, and enthuse those who will provide it into actively wanting to do so.
• As a briefing tool for new starters in the team who will be involved in the management of the channel

I hope you’ll find it useful too.

Digital Engagement in DEFRA

Thanks to everyone who sent priorities and suggestions in advance of my meeting with the DEFRA web team. The issue of rural broadband has been taken forward in the Digital Britain report.

Digital engagement work in DEFRA starting in 2006 through David Miliband’s blog and the creation of an Environmental Contract wiki.  Both of which provided considerable lessons around editorial and moderation policy as well as stakeholder engagement. Interesting work since then, particularly:

• the “Act on CO2” campaign which included a YouTube and Flickr channel and a Carbon Calculator application hosted by Directgov
• interactive “Flash” games in the Sustainable Development section of the DEFRA website
• Google Earth Layers in the “Climate Change in your World” project
• a WordPress-based blogging facility, being used by the Third Sector Team.

Well done to the DEFRA team for all this, together with their work to capture best practice and communicate it to policy colleagues. A number of projects in the pipeline, including the use of Commentariat/Wordpress-based commentable documents for Consultations (of which Defra has a lot). 

New Infomation Advisor

First off a big thank you to everyone who has contributed to our earlier post on what a data.gov service might look like in the UK.

The big news for us is that Tim Berners-Lee has agreed to help the UK government make our information more open and accessible on the web  - part of a drive towards letting the data about public services be public and open.

This work will be building on the work of the Power of Information Taskforce and their report. The Digital Engagement team are delighted to be supporting Tim in his work.

A few of the things he and his panel of technical and delivery experts will doing are:

• overseeing the creation of a single online point of access and work with departments to make this part of their routine operations.
• helping to select and implement common standards for the release of public data
• developing Crown Copyright and 'Crown Commons' licenses and extending these to the wider public sector
• driving the use of the internet to improve consultation processes.
• working with the Government to engage with the leading experts internationally working on public data and standards

This is strengthening the oversight, challenge and insight available as we drive the Digital Engagement agenda forward.

Information and how to make it useful

Well ok, maybe not the whole topic in one blog post! What I would like to to do is start a conversation recommendation 14 – a UK version of data.gov

The Power of Information Task Force flagged up that one of the main problems with UK government information is finding out what we have published, what form it is in, and how it can be used; we are looking at how we might do this.

Any solution must support open standards and would ideally be open source, but there are a couple of other questions we are pondering at the moment:

• What characteristics would be most useful to you – feeds (ATOM or RSS) or bulk download by e.g. FTP, etc?
• Should this be an index or a repository?
• Should this serve particular types of data e.g. XML, JSON or RDF?
• What examples should we be looking at (beyond data.gov e.g.http://ideas.welcomebackstage.com/data)?
• Does this need its own domain, or should it sit on an existing supersite (e.g. http://direct.gov.uk)

Let us know any and all thoughts – we will pick up twitter comments with #poit or #opendata. In the meantime, you can find some of the government's published data sources on this data wiki (thanks to Rewired State).

Tower 2009

The team will be a bit thin on the ground on Thursday as most of us are off to Tower 2009 - a joint Cabinet Office/Intellect conference on Government IT.

The theme for Tower 09 is 'Putting Citizens and Businesses in Control':

• empowering citizens in the digital age
• frontline engagement
• focus on the consumer/customer/user of public services to businesses
• innovation and efficiency
• public service reform

Opening keynote from Tom Watson, and a really good line up all day. If you would like to follow the debate tomorrow we will be using #tower09 on twitter.

As a result there may be a slight delay in comment moderation while we get back to the office. Please bear with us.

Welcome

Welcome to the new Digital Engagement blog at the Cabinet Office. The digital engagement team will be using this to talk about what we are up to, the technical challenges we are facing and to test out early solutions. Everything the Power of Information taskforce did on their blog we will do here, as we take forward their good work. 

Today is a bit of a big news day here on the team, so please forgive the lack of detail. We will be picking up on all the themes over the coming days and weeks.

We have a progress update on Digital Engagement (see links below) and what we are doing against all the Power of Information Recommendations. We have split up the recommendations to make break them up by theme, but if you want to check them all they are in Annex A. While everyone should read the full report, the key themes are:

• Open information - To have an effective voice, people need to be able to understand what is going on in their public services; government will publish information about public services in ways that are easy to find, use, and re-use.
• Open feedback - The public should have a fair say about their services. We need more services like NHS Choices or www.publicexperience.com to provide direct feedback to the Innovation Council.
• Open conversation - We will promote greater engagement through more interactive online consultation and collaboration. We will also empower professionals to be active on online peer-support networks in their area of work.
• Open innovation - We will promote innovation in online public services to respond to changing expectations – bringing the concepts behind Show Us A Better Way into mainstream government practice. 

We will be talking more on what this all means over the coming weeks and months. Oh and we will be asking you on your thoughts on what a data site for the UK government might look like (recommendation 14) - so please start thinking about it.

We have a new Director of Digital Engagement in the Cabinet Office - Andrew Stott. Andrew Stott was one of the original sponsors of the Power of Information work and has a background in IT and culture change in the civil service. All of this experience will be relevant in this new role. If you would like to follow Andrew on twitter he is @dirdigeng

So a lot going on - watch this space.

Report links

Please read our report in the format that suits you. We have:

PDF (795.89 kb)

Open Document Format (e.g. Open Office) (513.55 kb)

Microsoft Word (676.50 kb)

XHTML (731.68 kb) - renders on Firefox and not IE. We're looking into it.