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How we’re changing Conference presentations Citizens Advice service equality and diversity strategy Access to advice in rural areas conference 2006 Advice Week 2005 Citizens Advice service partnerships Building confidence through Financial Skills for Life Improving health through CAB advice services Citizens Advice service and publicly funded legal services Homelessness prevention liaison unit Reducing offending through advice Visitors' information guide to HMP Holme House Independent Complaints Advocacy Service Factsheets about the Citizens Advice service Key facts about the Citizens Advice service 2005/06 Twenty things you should know about the Citizens Advice service CAB advice CAB campaigning CAB volunteering CAB funding CAB today CAB history Impact of Citizens Advice Bureaux in local communities Our Executive Directors Our Patron Our Trustees Training courses for advisers Welfare benefits training courses Appealing to the Social Security Commissioners Benefits Overview Benefits and Mental Health Benefits for under 25s Benefits for non-Benefit Specialists Challenging Decisions Disability Living Allowance and Attendance Allowance Effective DLA form Completion Housing Benefits - The Tricky Bits Incapacity Benefit - The Descriptors in Detail Industrial Disablement Benefits Introduction to Social Security Law Introduction to Tax Credits Introduction to Welfare Benefits Lifetime Events Maternity, Paternity and Adoption Benefits Right to Reside Social Security Appeals Tax Credits - The Tricky Bits Tax Credit Overpayments Understanding and Challenging Overpayments Consumer training courses Consumer credit for consumer advisers course notice Giving better consumer advice course notice Practical guide to making and defending consumer claims in the county court course notice Employment law training courses E01 Introduction to employment law E02 Contract actions in employment law E03 Reviews and appeals of employment tribunal judgments E04 Employment Rights in Business Transfers E05 Employment Law for Human Resources Managers E06 Employment law update E07 Advising migrant workers E08 Young people in employment E09 Discrimination Law Update 2007 E11 The employment relationship E12 Statutory rights at work E13 Discipline and dismissal E14 maternity and family friendly rights at work E15 Discrimination Law at Work E16 Employment law and business reorganisations E17 Effective Employment Tribunal Representation E18 Compensation and Settlement in the Employment Tribunal E19 Advocacy in the employment tribunal E20 Costs in the employment tribunal E21 Using employment tribunal rules E22 Drafting Employment Tribunal Documents E23 Case management E24 Dispute Resolution in Employment Claims E25 Grievance procedures E26 Equality law in employment: gender E27 Equality law in employment: equal pay E28 Race Discrimination E29 Age discrimination E30 Equality law in employment: sexuality and religious belief E31 Disability Discrimination E32 Equality law in employment: harassment and victimisation E33 Discrimination Claims in the Employment Tribunal E34 Equality law in employment: direct discrimination E35 Equality law in employment: indirect discrimination E36 Equality law in employment: discrimination questionnaires Discrimination training module Equality and Employment Law Course Price List EmploymentAdviser Subscription Details E37 Religious Discrimination in the Workplace Non-subject specific Course calendar Citizens Connect e-government and Citizens Advice Bureaux The role of CASE Welcome Reception Information Waiting Room Giving advice Phone advice Outreach advice Campaigning for change Trustees meeting Training and support  Back to top
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Support us Back to top Current vacancies in England and Wales Job opportunities in Citizens Advice Bureaux Macmillan/CAB Welfare Rights Outreach Caseworker Chief Executive Money Adviser – Outreach Advisor Debt – Caseworker/Supervisor Chief Executive Advice Session Supervisor Advice Session Supervisor Outreach Advice Worker Training and Quality Officer Money Advice Caseworker or Trainee Money Advice Worker Book Keeper/Assistant to Director of Service Deputy Manager Independent Domestic Violence Adviser Peripatetic Debt Caseworker P/T Outreach Advice Worker Citizens Advice job opportunities IT Helpdesk Analyst Telford and the Wrekin Citizens Advice Bureaux North West Region East Region North West West Midlands South East Wales South West Financial Inclusion Fund - North East & Yorkshire & Humberside Back to top Citizens Advice Handbook Adviser magazine Adviser magazine enquiry Challenging discrimination Annual report archive Citizens Advice annual report 2005/2006 downloads Citizens Advice annual report 2005/2006 online Who are we and what do we do Introduction from our Chair Key facts 2005/06 Our funding Our key achievements Strengthening the bureaux network Investing in IT Developing our people Influencing policy Making information available Costs of generating funds Structure, governance and management Financial review Statement of internal control Thank you to our donors Independent auditors' report to the members of Citizens Advice Citizens Advice annual report and accounts 2004/2005 online Our aims Introduction from the Chair of Citizens Advice The Citizens Advice service 2004/2005 Directors’ report for the year ended 31 March 2005 Financial statements Statement on the system of internal control Independent auditors' report Thank you to our donors Citizens Advice annual report and accounts 2004/2005 Citizens Advice annual report 2003/2004 Messages from our Patron and Chair Our aims and principles A trusted service Key achievements 2003-2004 Volunteer for the charity for your community Problem solving Problem solving Problem solving Problem solved Problem solving for everyone in the community Funding the charity for your community Support the charity for your community Our offices Thank you to our donors Annual report 2001/2002 Annual report 2002/2003 Citizens Advice Annual report 2002-2003 summary (Welsh language version) Citizens Advice Annual report 2002-2003 summary (English language version) Citizens Advice strategic plan: 2004-2008 Citizens Advice service highlights 2005/06 AdviserNet - what every adviser needs AdviserNet features AdviserNet prices and orders Terms and conditions AdviserNet sales support Information for existing subscribers Financial capability publications Tax credit take-up resource pack Publications order Justice matters Net gains Net gains: financial skills and the Citizens Advice service Out of red Key to all our futures Key to all our futures Serious benefits Serious benefits Prescribing advice Prescribing advice (welsh version) Supporting migrant workers Out of the red Back to top FAQs for journalists Top tips Current issues and future reports Press release archive Cash back phones may be cash back cons, warns Citizen Advice Free prescriptions in Wales must lead to same for England, says Citizens Advice Legal aid plans ‘could deny help to most vulnerable’, says Citizens Advice Have your say on Post Office changes, Citizens Advice urges public Start the New Year with a debt detox, says Citizens Advice Citizens Advice and the Home Heat Helpline join forces
to fight new year financial blues
Know your rights when sale shopping, says Citizens Advice Child support changes may not be enough to help children – Citizens Advice Cash machine report ‘is great news for the poorest people’ Citizens Advice response to Pre-budget Report Citizens Advice wins top award for annual report British Gas makes the right move for prepayment meter customers House of Lords urged to curb bailiff powers Legal aid: changes still threaten those in greatest need, says Citizens Advice Healthy start promise rings hollow for poorest mothers and children Debt relief measures are welcome but proposed increased bailiff powers should be curbed Citizens Advice film wins gold at IVCA awards Citizens Advice service gets major new funding to provide more debt help Contribution of volunteers to Citizens Advice Bureaux tops £70 million a year Citizens Advice calls for review of bereavement benefits New helpline to empower consumers welcomed by Citizens Advice Extortionate credit is about more than interest rates says Citizens Advice Citizens Advice celebrates its role as the charity for your community with UK-wide Advice Week Post Office saving stamps will help people budget, says Citizens Advice More than a toothless watchdog - Citizens Advice says Human Rights Commission must have bite as well as bark Education, Education, debt prevention Citizens Advice offers help with Britain’s £1,000,000,000,000 debt Citizens Advice agrees with MPs that financial services industry should work to increase transparency Legal aid proposals could turn UK into an ‘advice desert’, says Citizens Advice ID card plan could embed social exclusion – Citizens Advice Money-wise tips for all - Citizens Advice financial education projects showcased by Minister Lifeline could rescue those sinking deeper into debt - Citizens Advice Means testing undermines long-term viability of Pension Credits system, Citizens Advice tells Devon conference Citizens Advice ‘advice deserts’ warning is heeded in Commons report on legal aid Media Invitation: Ruth Kelly MP launches Citizens Advice report on financial capability Tribunal reform should go further Citizens Advice welcomes plans to crack down on doorstep sales rogues Government Spending Review 2004: Citizens Advice welcomes fairer deal for low-income borrowers Citizens Advice responds to spending review announcement Media invitation to Citizens Advice fringe meeting at LGA conference Citizens Advice backs Civil Partnerships Bill Charity’s work to give legal help to the hardest to reach is showcased by Minister Citizens Advice surveys councillors at LGA conference Pensions Service cuts "very worrying" - Citizens Advice Citizens Advice welcomes ‘Simple CFAs’ Citizens Advice computer network scoops prestigious innovation award Citizens Advice welcomes Mental Capacity Bill Equalities rights must be made real, accessible and simple to operate Citizens Advice urges Government to tackle mental health stigma with fundamental reforms Citizens Advice launches new website to tackle increasing problems with holiday-cash Citizens Advice supports bid to improve the financial literacy of the nation Organisations join forces to recognise contribution of volunteers to Birmingham Legal aid provision failures hits vulnerable women and children 'Scrap inhuman law' - Citizens Advice response to Court of Appeal ruling in asylum cases Gangmasters report vindicates call for Fair Employment Commission - Citizens Advice Deposit scheme great news for private tenants - Citizens Advice Legal aid provision failures threaten the roofs over people's heads - Citizens Advice Citizens Advice issues guidance to bureaux ahead of local elections Citizens Advice Bureaux volunteers set for a “high” time in recognition of their hard work CAB training scheme keeps rural businesses trading Swift action needed to curb doorstep rogues - Citizens Advice welcomes OFT report Citizens Advice teams up with financial advisers to meet financial advice Massive vote of no confidence in current tenancy deposit safeguards - Citizens Advice and Shelter survey Interest rate rise alone will not curb consumer spending, says Citizens Advice Government must act on legal aid review, say Citizens Advice Needs and rights of mentally ill ignored, says Citizens Advice report Tax credits report highlights suffering of CAB clients Citizens Advice warns debt seminar of escalating crisis MPs report on child poverty welcomed by Citizens Advice Communication the key to CAB working with local authorities, says MORI research Citizens Advice tells credit card companies: stamp out the “seven deadly sins” of irresponsible marketing Citizens Advice on crest of a wave with new international body Citizens Advice welcomes swift response on prescription charges Cross-border internet shoppers often unaware of rights Balance between independence and partnership is vital - Citizens Advice Citizens Advice welcomes asylum review publication Citizens Advice response to the Twelfth Report of the Public Accounts Committee – “Improving Decision-Making and Appeals in Social Security Benefits” Citizens Advice response to Civil Service job cuts Citizens Advice issues Budget wish list Costs threats deter workers from taking their case to tribunals Endowment victims urgently need free independent financial advice – Citizens Advice Prescription charges unaffordable for many, says Citizens Advice New report shows migrant workers are most vulnerable to exploitation Balance between independence and partnership is vital - Citizens Advice Scale of legal access challenge highlighted by new research, says Citizens Advice Legal Aid System "close to collapse" says Citizens Advice Higher fee will bar poorest debtors from bankruptcy, says Citizens Advice Hundreds of families are facing severe hardship Debt hangover? Resolve to stay on top of your finances this year, urges Citizens Advice Updated rural debt advice pack now available from Citizens Advice Citizens Advice launch Individual Giving Campaign Government must give legislative priority to reform of outdated consumer credit laws, says Citizens Advice Citizens Advice welcomes DTI leaflet on employment rights for Portuguese workers Tenancy deposit rip-off must end now - Citizens Advice and Shelter slam Government for failing to act on select committee recommendation Time to get tough on holiday clubs, Citizens Advice urges DTI Community Legal Service is unfair, unjust and inexcusable in the way it is operated Citizens Advice welcomes Gangmasters report Government proposals amount to picking pensioners’ pockets Rural transport in Britain needs a jump-start Credit over-commitment leaves many ‘extremely vulnerable’ says Citizens Advice Celebrities reveal worst-ever advice Time limits on legal help would deny justice to asylum seekers, says Citizens Advice Tax credits compensation must be a priority, says Citizens Advice Stop the tenancy deposit rip off! Say Shelter and Citizens Advice Citizens Advice reaffirms commitment to race equality Credit White Paper welcome – but Government should scrap early settlement fees Citizens Advice Bureaux can be e-service intermediaries 'Get tough' guidelines for debt collectors welcomed by Citizens Advice Government gives up tackling rip off landlords Citizens Advice launches rural debt advice pack Act now to end extortionate credit abuse, Citizens Advice urges DTI No entry for family visitors - JCWI & CAB joint press release Citizens Advice report warns of escalating debt crisis Get a free taste of the internet says Citizens Advice Citizens Advice and Prudential plc. help consumers tackle financial illiteracy Increased take-up of benefits and tax credits is crucial if Government is to hit poverty targets Citizens Advice welcomes DTI plans to curb extortionate credit Citizens Advice today welcomed proposals from the Department of Trade and Industry for new laws to tackle loan sharks Act now to protect tenants’ deposits, Citizens Advice urges government Social landlords too quick to take eviction action for rent arrears Citizens Advice housing benefit social policy resource available Citizens Advice welcomes proposals to strengthen consumer credit safeguards Telephone call centre service often poor, Citizens Advice report shows Help with school uniform costs slashed - Citizens Advice survey Timeshare need not be a life-sentence: Citizens Advice unveils new advice for people caught out by timeshare touts Citizens Advice “manifesto for advice” challenges politicians to help create a just society Employment tribunals result in empty justice for many workers, says Citizens Advice Citizens Advice urges workers and employers to look out for new rules on dealing with disputes at work Millions don’t get the help they need on basic life problems, says Citizens Advice Friends of Citizens Advice Bureaux Trust helps more than 100 bureaux pay for vital equipment and services Citizens Advice volunteers rewarded for the time they give to the community £1.84 million funding from Royal Bank of Scotland will boost Citizens Advice debt work 2007 starts with 15% more debt problems than 2006 Voluntary organisations back call by Citizens Advice for employment rights agency Don't shell out to claim prizes, Citizens Advice urges during National Consumer Week The very existence of Legal Aid is under threat - Citizens Advice Citizens Advice consumer debt problems rose by three quarters in last seven years, latest figures show Citizens Advice shortlisted for prestigious campaigning award New approach to rent arrears works better than court action - Citizens Advice Citizens Advice and Shelter scoop top campaigning award Means testing failing poorest pensioners, Citizens Advice tells MPs Citizens Advice Bureaux service to rural population under threat from funding crisis Citizens Advice warns of Compensation Deficit Court ruling fails consumers who use their credit cards abroad - Citizens Advice Health White Paper should prescribe advice to prevent ill-health, says Citizens Advice Citizens Advice welcomes developments on new rights and equality commission Citizens Advice warns on travel guide advertising scam New code welcome move in curbing gangmaster abuse, says Citizens Advice Citizens Advice hails consumer credit reform promised in Queens Speech New research reveals true cost of a free school education Money advice funding in pre-Budget statement is good news, says Citizens Advice Give consumer credit reforms top priority, Citizens Advice and NCC urge PM Unscrupulous “claims farmers” are adding insult to injury on personal injury claims, says Citizens Advice Citizens Advice backs new regulation for lawyers Consumer Credit Bill calls time on credit cowboys, says Citizens Advice Bosses flout the law on paid holiday, says Citizens Advice Cash machine charges excessive and unfair, Citizens Advice tells MPs Christmas money quiz could stop new year debt hangover - Citizens Advice Charities and consumer groups urge MPs to back Consumer Credit Bill Guide to CAB advice services for people with mental health problems published Disability action plan could mean real improvements for disabled people, says Citizens Advice Mental Capacity Bill should protect consumers from unfair contracts, says Citizens Advice Citizens Advice calls for review of tax credit overpayments recovery Citizens Advice welcomes report showing need for financial education Advice charity helps build sustainable communities, summit told Incapacity benefit reforms will require resources and ‘quantum leap’ in quality of decision-making – Citizens Advice Don’t pile on the pounds at the gym this spring says Citizens Advice Citizens Advice Bureau voted ‘most helpful organisation’ by Prima readers Citizens Advice urges emergency treatment for NHS dental services Don’t be sucked in by bogus home-working schemes warns Citizens Advice Citizens Advice on hand to advise people whose livelihoods are affected by the hunting ban Citizens Advice alerts Internet users to rogue diallers Citizens Advice welcomes new protection against lottery and prize draw scams Citizens Advice launches new guide for people with tax credit clawback problems Equality campaigners join Princess Royal at Citizens Advice conference Effective racist incident schemes key to safer communities - Citizens Advice Citizens Advice Bureaux can help deliver health improvements Challenging targets and better service needed to tackle pensioner poverty Internet auction sites - a cheap purchase or an expensive mistake? Don’t let selling your timeshare become a nightmare! European Consumer Day, 15th March 2005: Citizens Advice helps ‘new Europeans’ with consumer advice Government debt payment plans will cause hardship, Citizens Advice warns Citizens Advice unveils new employment rights fact sheet for young people Watchdogs call for regulation shake up of legal profession Citizens Advice welcomes Lord Falconer’s comments on claims farmers Citizens Advice backs call for radical changes to mental health Bill Child Support Agency still failing children, says Citizens Advice Banks and Post Office should act on cash machine report – Citizens Advice Employment tribunal compensation is a hollow victory for many workers, says Citizens Advice Ethnic minorities must have equal access at DWP - Citizens Advice Three million jobless face a slide into deeper poverty, warns Citizens Advice New protection for consumers taking out extended warranties welcomed - but many offer little value for money says Citizens Advice Citizens Advice opens Longbridge helpline Help your Citizens Advice Bureau fight for the rights of local people Bookmark Adviceguide as your personal online self-help centre says Citizens Advice Incapacity benefit changes must offer high quality personal support - Citizens Advice Consumer credit reform must face no further delays - Citizens Advice National standards needed to improve NHS complaints handling – Citizens Advice report Citizens Advice celebrates record visits to its virtual problem-solving bureau A third of all families claiming Tax Credits have been overpaid - pushing more families further into debt says Citizens Advice More lawyers should do it for free, says Citizens Advice GUS donation boosts money advice work of Citizens Advice Bureaux Cross-border internet shoppers often unaware of rights, says Citizens Advice Tax credit problems put anti-poverty policies at risk, says Citizens Advice Citizens Advice challenges LSC to support Access to Justice campaign Citizens Advice welcomes ‘last resort’ guidance on court action for rent arrears Citizens Advice supports Energywatch call for real protection for gas and electricity customers Citizens Advice cautiously welcome Falconer’s ‘fairer legal aid deal’ Citizens Advice handles over £1 million European consumer problems Citizens Advice welcomes new Legal Services Commission strategy Citizens Advice Bureaux reach out to Muslims targeted in bombing backlash CAB advice should be available to all NHS patients - Citizens Advice Check out your consumer rights before you bag a bargain in Europe this summer Citizens Advice unveils guide to new rights for same-sex couples Coalition launches campaign to cut school costs Migrant workers need more support and advice says Citizens Advice Citizens Advice Handbook – the ultimate survival guide to life in Britain today Citizens Advice Bureaux take to the streets to raise funds for first time Citizens Advice calls for OFT investigation into payment protection insurance Benefits seen as a barrier to volunteering, Citizens Advice survey shows CRE Chair Trevor Phillips to speak at Citizens Advice Labour conference fringe on hate crime Delegates at Labour conference invited to sample problem-solving power of Citizens Advice in confidential on-site ‘advice pod’ Citizens Advice volunteers rewarded for their achievements in the community Pensioners set to be losers in shake-up of dental charges, Citizens Advice warns Training scheme could help more young adults avoid debt says Citizens Advice Men who lost their wives before 2001 may now be entitled to widows benefit - but they have no time to lose, says Citizens Advice Legal Services Reform White Paper - heralding a more customer-focused legal system New guidance from Citizens Advice urges people to ‘Get safe Online’ Check out your consumer rights before you seal a deal online says Citizens Advice Consumer groups say Government must reform law to protect consumers from doorstep rogues Citizens Advice welcomes regulation of claims farmers Case for OFT investigation into payment protection insurance now overwhelming, says Citizens Advice Citizens Advice shortlisted for prestigious parliamentary campaigning award Employers rejecting new fathers’ requests for paternity leave, says Citizens Advice report Young people continue to lose out under housing benefit reforms Poorest are most in need of pension reform Citizens Advice urges same sex couples living together to check out changes Citizens Advice welcomes Chancellor’s action on tax credit problems Credit Unions team up with Citizens Advice to tackle debt Citizens Advice delighted by OFT response to its supercomplaint on payment protection insurance Millions of UK shoppers fare worse than those in Europe - Citizens Advice report Tyred of wheel clamping? Don’t get caught out whilst shopping this Christmas says Citizens Advice Successful partnership gets generic financial advice where it’s needed More families set to suffer tax credits hardship, Citizens Advice tells MPs Banks are yet to deliver on financial inclusion, says Citizens Advice report Incapacity benefit reforms need investment and employer backing to succeed Citizens Advice scoops top award for website used by half a million a month Citizens Advice warns of exploitation of rural migrant workers Scam alert: Citizens Advice warns holidaymakers to get 'in the picture' while in Spain this winter Child support review must guarantee money for children - Citizens Advice Don’t pay upfront for a loan warns Citizens Advice Beware of the psychic tea leaves says Citizens Advice Don’t pay to win warns Citizens Advice Have your say on cash machine charges in Citizens Advice online survey Welfare reforms risk failure unless benefit decisions improve – Citizens Advice report Citizens Advice welcomes MPs’ report critical of plans to axe specialist legal support services Internet auction addict? Get cyber-savvy with new guidance from Citizens Advice Citizens Advice welcomes credit reform that will outlaw irresponsible lending Budget help for children welcome but others being left behind, warns Citizens Advice NHS complaints must lead to service improvements - Citizens Advice Section 75 court decision is a boost for Euro-consumers Citizens Advice showcases the value and diversity of its young volunteers Citizens Advice welcomes OFT action on bank charges CAB website aims to improve online advice for people who experience racial discrimination Most people think cash machines should be free, Citizens Advice survey finds Three lions on your shirt, Euroconsumer World Cup guide in your pocket
Citizens Advice report warns that many now face a lifetime of debt Tax credit overpayment - comment from Citizens Advice Young lawyers could benefit from advising for free says Citizens Advice Pensions White Paper: people need advice to make the right decisions on pensions says Citizens Advice Citizens Advice welcomes Treasury Committee tax credit report and calls for urgent improvements Comment from Citizens Advice on today's publication of The Efficiency Savings Programme in Jobcentre Plus: Government’s Response to the Committee’s Second Report of Session 2005- 06 Non-delivery of items is the biggest problem for cross-border online shoppers reports UK European Consumer Centre Consumer enquiries soar as new flight laws take off Citizens Advice moves forward with EuroPride Financial skills programme helps tackle financial exclusion Welfare Reform Bill is ‘real opportunity’ but only if properly resourced Cautious welcome for Carter Report from Citizens Advice Tenancy deposit scheme delay disappointing, says Citizens Advice Government should cap prescription charges now, says Citizens Advice Fee-charging cash machines hitting the poorest
Consumers say air carriers are evading consumer protection CSA announcement ‘may cause widespread confusion’ Response to Insolvency figures today - advice from Citizens Advice Lost baggage: new advice for air travellers from the UK European Consumer Centre Low-income parents still struggling to afford school uniforms School uniform Case study Improving public services key to tackling social exclusion Homeowners at risk of losing their home from unmanageable debt, says Citizens Advice Citizens Advice Bureaux team up with credit unions to tackle debt and financial exclusion Citizens Advice launches campaign to tackle unfair bailiff practices Citizens Advice Bureaux receive new grants for Financial Capability MPs must end welfare discrimination says campaign coalition Citizens Advice wins over half a million pounds from youth volunteering charity, v. Princess Royal celebrates stellar Volunteers Carter legal aid cuts will hurt those most in need, says Citizens Advice Citizens Advice urges swifter action on PPI Citizens Advice joins with Metro newspaper and RBS for debt campaign Citizens Advice Bureaux report steep rise in debt problems Press release e-alert registration Update your profile Contact the press office Forgotten your password? Back to top Employment Courses for LSC Contract Holders Back to top
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