Power in People's Hands: Learning from the World's Best Public Services
This report presents the findings of a Strategy Unit study of leading edge innovations in world-wide public services, which involved interviewing 50 academics, public servants and other experts from around the world. The report highlights more than 30 case studies from 15 countries. It emphasises that innovation and productivity come from forging stronger relationships with citizens and finds the most successful services have five distinguishing characteristics:
- Using entitlements to put power in the hands of users of services
- Transforming accountability of services through real time, highly local information
- Incentivising the creation of tailor made, integrated, personalised services which citizens can shape
- Answering people’s ambition for prevention rather than cure
- New professionalism in front-line staff and leaders, with new organisational structures which encourage this.
Report are available in the following formats:
